Inbound Contact Centre Operative - Full Time - Liverpool

Job Ref: JO-2107-18720
Sector: Office
Job Type: Temporary
Date Added: 17 July 2021
  • Liverpool, Merseyside L33 7RX Liverpool Merseyside North West L33 7RX
  • £8.91 per Hour
    HOUR
  • Blue Arrow
  • 01582 287608
Blue Arrow https://www.bluearrow.co.uk https://www.bluearrow.co.uk/-/media/bluearrow/logos/ba-logo-h70/ba-logo-h67.png

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Position: Inbound Customer Service Advisor
Location: Liverpool L33 7RX
Salary: £8.91
HOURS FULL TIME - Monday - Friday Between 8am-6pm
Are you a customer first type of person, with a passion for helping people when they need it most? Would you consider yourself empathetic and professionally personable then this could be the perfect fit for you? Your natural problem-solving skills and ability to instil trust and build fast professional relationships' will open multiple doors within this opportunity.
You could be joining the UKs largest benefactor supporting the public in their time of need. This role will allow to achieve that job satisfaction we all look for and grow your skills in a safe nurturing environment.
Must Haves:
* Customer service experience
* An ability to be empathic to the customer
* A natural desire and passion to help customers and come to an efficient resolution with an ownership of the customer problem
* Basic computer literacy and a good working knowledge of Microsoft packages
* Excellent Listen and negotiating skills
* The ability and motivation to work to set key performance indicators
* Strong communication - written and verbal and a good telephone manner
* The ability work unsupervised and deliver quality work across multiple task
* Able to self-manage workload and work to deadlines when needed
Requirements:
* Willing to sign a non-disclosure document
* Able to pass a criminal records check (DBS Externals not accepted)
Benefits:
* Full paid training
* Overtime opportunities
* Instant access to Blue Arrow training portal
* Auto enrolment in pension scheme
* Ongoing Coaching and in role training
* 28 days paid holiday (PRO RATA)
So, if you're ready to be the first point of contact for our customers and have the ability to help them no matter what the issue, then apply with us today.

Blue Arrow
17/08/2021 10:39:55
GBP 8.91 8.91

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