Position: Inbound Customer Service Advisor Location: Manchester & Liverpool Home Working Salary: £8.91HOURS PART TIME Monday Friday Between 8am-6pmShifts available 08:00 14:00 or 09:00 15:00...
Position: Inbound Customer Service Advisor
Location: Preston Brook - Runcorn WA7 3QA
Full Time 37.5 hours - Sunday to Saturday between 8am-9pm but reduced operating hours at the weekend and rota will be issued in advance.
Our client is currently looking for Customer service Advisors to work onsite at the above addresses.
The primary function of the role is to be the first point of contact and deliver a professional and high quality customer service representing a global leading technology company, often new and revolutionary cutting-edge technology within the mobile phone sector.
Your calls will all be inbound, answering queries from external customer regarding delivery times, Mobile phone orders, moving contracts, roaming and general enquiries. You will need to use your own initiative as well as follow established procedures, processes, legislation and systems to source information to provide a resolution for the customer.
Respond and resolve customer contacts in a professional and timely manner and in line with associated processes and procedures
Record information on contacts as and when required and maintain accurate records and systems
Manage and protect all customer information, this includes sensitive information in accordance with the relevant legislation
Resolve all dissatisfaction during the first point of contact wherever possible
Experience of handling customer contacts and resolving customer enquires
Experience of controlling calls to avoid escalations
Ability to communicate both verbally and written
Ability to work as part of a team, support colleagues and promote excellent team spirit
Ability to plan and organise time and tasks effectively
Expertise in the use of a PC with experience of using office automation tools such as outlook, word, Microsoft teams and excel
Full paid training
A friendly and supportive working environment
Free onsite parking- just located off the M56, Free shuttle bus from Warrington to Runcorn.
28 days paid holiday (PRO RATA)
Proof of Right to work - Passport, Biometric Card or Birth Certificate
Proof of Address dated in last 3 month - Utility Bill
Proof of National Insurance - NI Card, payslip or P60/P45
2 Years referencing details ( Blue Arrow will apply for these)
DBS (processed by Blue Arrow- External DBS not accepted)