25 x Inbound Customer Service Advisor - Manchester City Centre

Job Ref: JO-2107-18366
Sector: Office
Job Type: Temporary
Date Added: 06 July 2021
  • Manchester, Greater Manchester M3 1NZ Manchester Greater Manchester North West M3 1NZ
  • £8.91 per Hour
  • Blue Arrow
  • 0161 228 7542
Blue Arrow https://www.bluearrow.co.uk https://www.bluearrow.co.uk/-/media/bluearrow/logos/ba-logo-h70/ba-logo-h67.png


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Position: Inbound Customer Service Advisor
Location: Manchester City Centre - next to Victoria Station
Salary: £8.91
Hours: - Monday - Friday Between 8am-6pm
Shifts available - Various
Hours will be 37.5 per week and will be working between the above times, rota will be issued in advance.
Our client is currently looking for 25 Customer service Advisors to work at their offices in Manchester City Centre.
The primary function of the role is to be the first point of contact and deliver a professional and high quality customer experience to members of the general public regarding
Key accountabilities
Respond and resolve customer contacts/ casework/ complaints in a professional and timely manner and in line with associated processes and procedures
Record information on contacts/ casework/ complaints as and when required and maintain accurate records and systems
Manage and protect all customer information, this includes sensitive information in accordance with the relevant legislation
Resolve all dissatisfaction during the first point of contact wherever possible
Communicate and liaise with appropriate individuals and departments internally and externally
Experience of handling customer contacts and resolving customer enquires
Experience of controlling calls to avoid escalations
Ability to communicate both verbally and written
Numeracy skills
Ability to work as part of a team, support colleagues and promote excellent team spirit
Ability to plan and organise time and tasks effectively
Expertise in the use of a PC with experience of using office automation tools such as outlook, word, Microsoft teams and excel
Full paid training
Overtime opportunities
Instant access to Blue Arrow training portal
Auto enrolment in pension scheme
Ongoing Coaching and in role training
28 days paid holiday (PRO RATA)
To find out more about this fantastic company and all the other roles we have in your area get in touch today. Please remember we are looking for a number of agents so if you have friends/family looking for work please let them know about the fantastic opportunity.

Blue Arrow
06/08/2021 16:38:35
GBP 8.91 8.91

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