Inbound Contact Centre Operative - Full Time - Liverpool

Job Ref: JO-2107-18281
Sector: Office
Job Type: Contract
Date Added: 14 July 2021
  • Liverpool, Merseyside L33 7RX Liverpool Merseyside North West L33 7RX
  • £8.91 per Hour
    HOUR
  • Blue Arrow
  • 01582 287839
Blue Arrow https://www.bluearrow.co.uk https://www.bluearrow.co.uk/-/media/bluearrow/logos/ba-logo-h70/ba-logo-h67.png

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Position: Inbound Customer Service Advisor
Location: Liverpool
Salary: £8.91
HOURS FULL TIME - Monday - Friday Between 8am-6pm
Our client is currently looking for 25 Customer service Advisors to work on site at the client location in central Liverpool.
The primary function of the role is to be the first point of contact and deliver a professional and high quality customer service. This could include dealing with customer/client/ 3rd party contacts, casework and complaints within agreed services levels. You will need to use your own initiative as well as follow established procedures, processes, legislation and systems to source information to provide a resolution for the customer. The role may also involve initiating contact with individuals within the client's organisation or other 3rd parties in order to perform their job.
Key accountabilities
Respond and resolve customer contacts/ casework/ complaints in a professional and timely manner and in line with associated processes and procedures
Record information on contacts/ casework/ complaints as and when required and maintain accurate records and systems
Manage and protect all customer information, this includes sensitive information in accordance with the relevant legislation
Resolve all dissatisfaction during the first point of contact wherever possible
Communicate and liaise with appropriate individuals and departments internally and externally
Experience of handling customer contacts and resolving customer enquires
Experience of controlling calls to avoid escalations
Ability to communicate both verbally and written
Numeracy skills
Ability to work as part of a team, support colleagues and promote excellent team spirit
Ability to plan and organise time and tasks effectively
Expertise in the use of a PC with experience of using office automation tools such as outlook, word, Microsoft teams and excel
BENEFITS

Full paid training
Overtime opportunities
Instant access to Blue Arrow training portal
Auto enrolment in pension scheme
Ongoing Coaching and in role training
28 days paid holiday (PRO RATA)
APPLICATION REQUIREMENTS

Proof of Right to work - Passport, Biometric Card or Birth Certificate
Proof of Address dated in last 3 month - Utility Bill
Proof of National Insurance - NI Card, payslip or P60/P45
2 Years referencing details ( Blue Arrow will apply for these)
DBS (processed by Blue Arrow- External DBS not accepted)

To find out more about this fantastic company and all the other roles we have in your area get in touch today. Please remember we are looking for 250 agents so if you have friends/family looking for work please let them know about the fantastic opportunity.

Blue Arrow
14/08/2021 13:48:29
GBP 8.91 8.91

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