Full-time shift between the hours of 8.30am 6.30pm Monday to Friday. (8 hour shifts)We are looking for customer service advisors to work in a call...
Role: Telephony Advisor
Location: Tredegar Park , Newport
Salary: £10.11 per hour
Contract: Temporary (Ongoing), 6 months minimum - possibility of perm
Hours: Full time, 35 hours per week -office hours 7am - 11pm so you will need to be flexible
Do you have previous customer service experience in a busy telephony role/call centre environment?
Would you describe yourself as a tech savvy person who can multitask like a pro?
Are you a motivated, hardworking person with a passion for providing excellent customer service?
Then come join Blue Arrow! We have opportunities for full time Telephony Advisors role with a leading UK banking organisation based in Newport , Gwent . This help desk role will see you handling high volume of calls from business/commercial customers and troubleshooting technical issues on the online platform.
* IT/Customer Helpdesk/Call Centre background is desirable
* Previous customer service experience (telephony) is essential (call centre/front of house/receptionist)
* Excellent communication - oral and written.
* Confident telephone manner and communication
* Ability to adapt to change - fast-paced department
* IT proficient - dealing with customer technical issues on online platform
* Ability to work unsupervised and deliver quality work across multiple tasks within required deadlines.
* Positive and approachable manner.
* Excellent team working skills.
* Clear credit history & clear criminal record
A professional telephone manner and strong communication skills are a must as this is a fast-paced environment and you will be handling a high volume of calls for a big banking brand. Excellent computer or telephone technical support, customer service or banking will be advantageous. This fantastic employer is committed to supporting you through excellent in-house training and personal support so you will be taught everything you need to know in order to settle in quickly and excel in your work.
* Full paid training
* Weekly pay
* Generous holidays with 28 days per year
* Blue Arrow Rewards and Discounts offered to our employees
* Employee of the Month rewards
* Competitive pay rate/Overtime/Pay progression
* The Sunday Times Top 100 Companies to work for in 2019
Please give us a call on 02920345566 to speak to our team directly for more information!