Receptionist (Hotel) - £11.00 - Cheltenham

Job Ref: JO-2106-17144
Sector: Office
Job Type: Contract
Date Added: 01 June 2021
  • Cheltenham, Gloucestershire GL53 8EA Cheltenham Gloucestershire South West GL53 8EA
  • £11 per Hour
    HOUR
  • Blue Arrow
  • 0117 9299449
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Job Title: Hotel Receptionist
Location: Cheltenham
Hourly Rate: £11.00
Work Days: 5 days out of 7 on a rota basis
Hours of work: Rota Basis either 07.00 - 15.00 or 15.00 - 23.00
Start Date: As soon as possible
Duration: 2 Months (possible Temp to Perm for the right candidate)
The Hotel Receptionist is a key role within our hotels. You are the first impression a guest will have upon arrival at the hotel so providing a warm, friendly, helpful welcome, the service they receive during their stay and when they leave is extremely important.
What will you do?
* Assist guests with reservations, bar and, activity bookings
* Keep up to date with knowledge of facilities, pricing and promotions
* Greeting guests upon arrival and making them feel welcomed
* Administering check-ins and check-outs, assigning rooms
* Providing front desk services to guests
* Deal with guest enquiries and/or complaints, ensuring guest satisfaction at all times
* Coordinate guest requests and bookings with other hotel functions (Golf, Spa, Leisure)
* Assist with the co-ordination and delivery of dining, events and food beverage services
* Flexibility to work in other areas of Guest Experience as and when required (reception, bookings, retail, food beverage, enquiries, memberships, maintenance and housekeeping, spa leisure)
What Experience do you need
* Passion for delivering exceptional guest services
* 1 Year Hotel Reception Experience
* Courteous and pleasant attitude towards guests and other team members
* Patience and good listening skills
* Conflict resolution experience
* Good telephone manner and IT Skills
* Ability to work under pressure and able to multitask
* Good attention to detail
* Ability to take initiative and a practical approach to problem solving
* Due to the nature of the role industry, flexibility is required to working hours as weekend and evening work will be required
* Good time management and organisational skills
* Ability to work as part of a team
If you are interested in this role and you have the relevant experience and skills upload a CV to this site.

Blue Arrow
02/07/2021 12:59:56
GBP 11.00 11.00

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