Customer Service Agents (Mortgages)- LeekBlue Arrow are proud to be working in partnership with Capita based in the Leek area who are looking for several...
Start Date: 28th June 2021
Ongoing temporary basis with potential to go permanent
Location: Wolverhampton WV9
Pay Rate: £10.11 per hour - weekly pay
Potential performance based pay rise after 6 months
Contract: Initial period of 6 months - Permanent prospects are high
I am currently recruiting for Call Centre Advisors based in Pendeford, Wolverhampton (WV9)
Role - Call Centre Advisor
Interview Process - Previous customer service experience will be discussed as well as the role and duties. Role play will be included and the interviewer will be the customer.
Hours -Monday - Sunday
(Shift Rotation: 7-3/8-4/9-5/10-6/11-7/12-8/1-9/2-10/3-11) - and will be required to work some weekends.
Will work 5 out of 7 days per week
Job Duties -
Telephony and Processing
Dealing with Lloyds customer/business queries
Escalating any complaints/issues when necessary
Candidate Experience - Previous customer service experience is imperative this can be in a face to face or office environment, previous telephony experience is ideal.
Training - Microsoft Teams
Location - Office based - Wolverhampton Penderford Business Park - Parking available on site, Bus and Train links also available.
Pay Rate - £10.11 per hour
Contract Length - 23 weeks with the view to be extended
You will use your skills and knowledge to ensure each of our customers is provided with an excellent customer experience.
- Excellent customer service skills
- Customer service background
- Computer literate
- Flexible and adaptable to change
- Ability to work as part of a team
WHAT'S IN IT FOR YOU?
- Excellent induction training
- Competitive rate of pay/pay progression
- Gain experience and new skills
- Great insight into the banking sector
- Potential for extension
Successful candidates must go through vetting checks and must pass a CREDIT CHECK.
Please apply with your most recent CV and we will be in touch with more information