Customer Service Advisor

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Role: Inbound Customer Service Advisor
Location: The Gasworks, Belfast BT7
Salary: £10.02 per hour + Overtime + Pay Progression
Contract: Ongoing temporary role, 12 months minimum - strong possibility of becoming permanent role
Working times: Full time, 35 hours per week - Shifts are between 07:00 - 17:00 working 5 out of 7 days including some weekends.
Benefits:
* Full paid training
* Overtime opportunities
* Long-term career opportunity in banking
* Competitive pay rate/Pay progression
* Instant access to Blue Arrow's online training portal
* Auto enrolment in a pension scheme

Are you a motivated, hardworking person with a passion for providing excellent customer service?
Do you strive to go the extra mile to help people?
Think you would enjoy the buzz of a busy call centre environment?
Then come and join one of the UK largest banks as they offer you the opportunity to thrive in the world of customer service! We are looking for Customer Advisors to join a busy team based in Belfast. The role will involve handling high volumes of inbound calls and supporting customers with their fraud queries.
A strong background in customer service is essential for this role, previous telephone customer service experience is desirable. You will be expected to collaborate with your team to exchange information so strong team working skills are a necessity.
Must Haves:
* Previous customer service experience (call centre/retail/hospitality/front of house/receptionist etc)
* Excellent telephony manner
* Clear communication skills
* Positive and approachable manner
* Team player
* IT proficient
* Clear credit history and criminal record

Core Responsibilities:
Taking incoming calls from existing customers to resolve queries
Using effective communication to deal with enquiries
Liaising with colleagues in other parts of the business, where necessary, in order to provide high levels of service
Updating customer requests, handling queries and resolving any customer issues in relation to their pension/protection policy
Act as a source of expertise to junior/less experienced colleagues providing coaching and support where necessary and identifying more formal training where appropriate
Identify and suggest improvements to new and existing processes, procedures and systems
Demonstrate core Lloyds Banking Group values & behaviours as an active team member
So, if you've got the skills to shine in the role of Customer Service Advisor, then apply with us today.

Blue Arrow
02/07/2021 15:24:20
GBP 10.02 10.02

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