Full-time shift between the hours of 8.30am 6.30pm Monday to Friday. (8 hour shifts)We are looking for customer service advisors to work in a call...
Full-time shift between the hours of 8.30am - 6.30pm Monday to Friday. (8 hour shifts)
We are looking for customer service advisors to work in a call centre environment on behalf of TV Licencing. All inbound calls. Great customer service requires natural people skills, empathy, resilience and understanding in order to leave a lasting impression.
You will have:
* The ability and motivation to work to set key performance indicators (KPls) and performance targets
* The ability to work well under pressure, manage your own workload, and have the ability to prioritise the tasks that are the most important
* The ability to work unsupervised and deliver quality work across multiple tasks within required deadlines
* Excellent communication - oral and written and a good telephone manner
* Excellent listening skills
* An ability to be empathetic to the customer
* No formal qualifications or certificates required
* Basic Maths, English and computer skills are required
Employment will be subject to passing screening requirements, including a clean criminal record and credit history, clear of sanctions and staff fraud, proof of address and extensive referencing for past jobs
* Customer service experience, face-to-face or over the phone in any capacity.
These roles are based in Darwen. If you are interested please apply online