Inbound Customer Service Agent- Darwen

Job Ref: JO-2105-16254
Sector: Office
Job Type: Temporary
Date Added: 24 May 2021
  • Darwen, Lancashire BB3 1AE Darwen Lancashire North West BB3 1AE
  • £9.50 per Hour
    HOUR
  • Blue Arrow
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Full-time shift between the hours of 8.30am - 6.30pm Monday to Friday. (8 hour shifts)
We are looking for customer service advisors to work in a call centre environment on behalf of TV Licencing. All inbound calls. Great customer service requires natural people skills, empathy, resilience and understanding in order to leave a lasting impression.
General skills
You will have:
* The ability and motivation to work to set key performance indicators (KPls) and performance targets
* The ability to work well under pressure, manage your own workload, and have the ability to prioritise the tasks that are the most important
* The ability to work unsupervised and deliver quality work across multiple tasks within required deadlines
* Excellent communication - oral and written and a good telephone manner
* Excellent listening skills
* An ability to be empathetic to the customer
Qualifications/Licences/Certifications/Experience
* No formal qualifications or certificates required
* Basic Maths, English and computer skills are required
Employment will be subject to passing screening requirements, including a clean criminal record and credit history, clear of sanctions and staff fraud, proof of address and extensive referencing for past jobs
Desirable:
* Customer service experience, face-to-face or over the phone in any capacity.
These roles are based in Darwen. If you are interested please apply online

Blue Arrow
24/06/2021 11:27:17
GBP 9.50 9.50

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