German Speaking Customer Service Advisor

Job Ref: JO-2104-16080
Sector: Office
Job Type: Temporary
Date Added: 29 April 2021
  • Watford, Hertfordshire Watford Hertfordshire Midlands WD17 1TB
  • £9.74 - £12 per Hour
    HOUR
  • Blue Arrow
  • 01582 287882
Blue Arrow https://www.bluearrow.co.uk https://www.bluearrow.co.uk/-/media/bluearrow/logos/ba-logo-h70/ba-logo-h67.png

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Blue Arrow are looking for a German Customer Service Adviser to start 24/05/2021 and will be on going for 12 weeks with the potential to go perm. Currently working from home however you will be expected to go into the Watford office when restrictions lift. Working week: Wednesday to Sunday most likely 9 am - 17:30 (occasionally until 19:00)
Interviews will be in two stages 1st is a competency getting to know and 2nd will be an assessment of German skills, verbal and written both done via teams.
Key Responsibilities -
* Provide quality and personalised responses to a wide variety of customer (both internal and external) queries using email, phone and social media channels
* Assess customer requirements and aim to resolve queries first time whenever possible
* Update and maintain system records, ensuring the relevant information and approval has been provided
* Work within the continuous
improvement culture of the business by looking for ways to improve and simplify processes and procedures
* Follow through on and manage all customer contacts (internal and external), resolving issues to an exceptional standard in a timely and efficient manner, recording information and updating key systems as required
* Ability to multi task (listen and type)
* Make outbound contacts with customers to resolve customer issues
* Perform administrative duties, such as manual processes, data entry to help gain customer insight and improve customer processes
* Deliver all services in accordance with agreed Service Level Agreements
* Understand operational processes and answer FAQ
* Responsible for own development and support others to maximise potential
* Liaise with key internal departments where required to ensure a swift resolution of customer problems.
* Identify and escalate priority issues, only when other options have been exhausted
* Adhere to customer confidentiality guidance and data protection legislation
* Work within key targets/ SLAs set by the business

Blue Arrow
30/05/2021 15:15:39
GBP 9.74 9.74

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