Blue Arrow are currently recruiting for a Business Support Assistant for our educational client based in Central Scotland. Initially a 3 month contract, this...
Position: Business Support Clerk
Location: Belfast City Centre
Pay Rate weekly: £10.01
Working hours fall between 08:00 - 18:00
Full time and part time positions available
To be responsible to the appropriate line manager for assisting in the provision of a comprehensive, efficient and effective business support service, including the application of basic Information Technology skills.
To perform assigned duties and tasks, either as part of a team or individually as required, in accordance with specified time and quality standards including the prioritisation of own workload when necessary.
To act in accordance with the clients customer care principles ensuring, through commitment to ongoing improvement, that the clients obligations to its customers are achieved
To assist in the preparation, compilation and distribution of routine statistical, performance and other information.
To assist in the provision of a range of routine business related activities, for example, finance, Human Resources, customer support, IS/IT and general administration.
To maintain a high level of customer care and deal with internal and external customers of the service either face-to-face or by telephone and e-mail including the cover of front desk or reception duties as required.
To use various office machinery or equipment where appropriate, for example, binders, laminators, fax machines, photocopiers, shredders or other relevant equipment.
To know and understand individual and team goals and to prioritise own work to fulfil own area of responsibility to meet agreed standards of performance.
To provide a clerical support service within the organisation including the maintenance of both computerised and manual systems, for example, filing and photocopying, and the processing of internal and external mail.
To perform a range of business support tasks in accordance with agreed procedures and processes, for example, cash handling, call handling, data input and extraction, and other relevant duties.
To provide a word processing service from draft documents or audio tapes (if required) including routine correspondence in the form of letters, memos, reports and other documents involving creative layouts (for example, PowerPoint presentations).
To utilise a variety of basic office-related IT software packages and specific, departmental or service IT systems as required.
Computer based testing
Applicants will be required to undertake a computer based assessment test. These tests will assess applicants' data entry, grammar, spelling, MS Outlook, MS Word and MS Excel skills.
Applicants must pass these tests to the agreed standards to be considered for appointment.
There may be a number of vacancies within the council which require audio typing skills and offers of appointment for these posts will only be made to applicants following successful completion of an internally and, or an externally validated audio typing test.
Work planning skills
Information Technology skills
Customer care skills
Written communication skills