Bilingual Dutch speaking Social Media advisor(remote working)

Job Ref: JO-2104-15710
Sector: Retail
Job Type: Temporary
Date Added: 21 April 2021
  • Oxfordshire Oxfordshire South East OX4 1AB
  • £10.66 - £11 per Hour
    HOUR
  • Blue Arrow
  • 01865 728 362
Blue Arrow https://www.bluearrow.co.uk https://www.bluearrow.co.uk/-/media/bluearrow/logos/ba-logo-h70/ba-logo-h67.png

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Social Engagement Advisor - Online Community,Dutch speaker
Mission:
To provide exemplary customer service by resolving customer issues in a warm and personable manner to help us achieve our target of responding to all customers within SLA.
Duties include
* Moderate social media channels (Facebook, Instagram, Twitter and Tik Tok) for both organic and paid content in a friendly, polite and timely manner - resolving issues, advising on sizing, tracking parcels or a multitude of other varied and surprising questions
* Moderate any spam, trolling or offensive comments. Acknowledge all communication from our customers. Create a positive and safe place for our clients community
* Monitor and moderate our member only Facebook group
* Generate replacement customer orders, arrange refunds, track orders, offer advice
* Provide personable and individual customer service - respond to customers in your own individual way to provide joyous, high-quality and bespoke customer service
Requirements
* At least 1 year of experience in customer service or online community teams
* Excellent written English and Dutch communication skills. Fluency in Dutch is a must and other languages are a bonus
* Problem solving and understanding of when to escalate problems or offer more to resolve
* Professional and organisational skills, with the ability to organise tasks, manage your schedule to work from home and meet daily targets
Full-time:
* 37.5 hrs per week - between the hours of 8am and 8pm
* Work flexibly from home - We all work remotely
* 29 days annual leave

Blue Arrow
22/05/2021 09:56:57
GBP 10.66 10.66

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