Position: Customer Service Assistant Location: Nottingham Salary: £10.26 per hour HOURS Full Time 37.5 hours per week over 7 days Monday Sunday 8am 23.00pm...
Position: Customer Service Assistant
Salary: £10.26 per hour
HOURS Part Time 25 hours per week spread over 5 from any 7 days. Please note the training will be full time 37.5 hours for 2 - 4 weeks, you will then start part time hours once training is complete.
Are you a dedicated, hardworking Customer Service Assistant with the ability to work at a fast and accurate pace? Do you enjoy knowing you are truly helping someone when they need it most? Perhaps you consider yourself someone who enjoys going the extra mile to ensure customer safety and satisfaction? Do you have a passion to ensure customers are handled in a professional and approachable manner?
Then come and work for one of the UK largest telecommunications groups as they offer you the opportunity and insight into the world of customer care. This role will afford you the chance to build a successful career. If you are looking for the chance to prove that you have what it takes to grow a career in a reputable business that prides itself on standing out from the rest and are interested in the chance to work for an employer who can offer you a fun and supportive environment to learn your trade then get in touch today.
KEY RESPONSIBILITIES OF THE ROLE
Listen very carefully.
Focus on screens throughout all calls and follow instructions as appropriate.
Remain calm and focused, particularly when dealing with distressed callers, to ensure that their requests are being dealt with effectively and efficiently.
Strictly adhere to all relevant procedures and mandatory expressions.
MUST HAVE EXPERIENCE
Experience working in busy fast paced call centre environment
Ability to type 50 words per minute with 98% Accuracy.
Able to deal tactfully with a wide variety of people
A positive can-do attitude and flexible approach
Dedication to completing a high standard of work
Willing to undertake a typing and spelling test at the location the advert is for.
Hardworking and reliable
Able to pass a standard criminal record check
Full paid training
Competitive pay rates / Pay progression
Instant access to Blue Arrow training portal
Auto enrolment in pension scheme
Ongoing Coaching and in role training
28 days paid holiday
Proof of Right to work - Passport, Biometric Card or Birth Certificate
Proof of Address dated in last 3 month - Utility Bill
Proof of National Insurance - NI Card, payslip or P60/P45
2 Years referencing details ( Blue Arrow will apply for these)
DBS (processed by Blue Arrow- External DBS not accepted)
To find out more about this fantastic company and all the other roles we have in your area get in touch today. What you waiting for?