Multilingual Customer Service Advisors (remote working)

Multilingual Customer Service Advisors (remote working)
  • £10.66 - £11 per Hour
    HOUR
  • Temporary
  • Oxfordshire Oxfordshire South East OX4 1AB
Job Ref: JO-2103-15271
Sector: Retail
Date Added: 29 March 2021

We are looking for Multilingual Customer Advisors with a high level of English language (speaking, reading and writing) and ideally, fluency in at least two of the following additional languages:

  • French
  • Spanish
  • German

Key duties

Including, but not limited to:

  • Answering emails, messages, Live Chat and other social media interactions in a friendly, polite and time appropriate manner
  • Processing new orders and refunds as applicable
  • Data entry into Excel
  • Any other tasks as and when required to help the Customer Engagement team run smoothly.

Skill/Experience

Ability to provide excellent customer care over a wide range of queries, including complaints over IT platforms

Excellent problem solver

Computer literate

  • Email system - essential
  • WhatsApp - essential
  • Gorgias - preferred
  • Shopify - preferred
  • Mintsoft - preferred
  • Excel - preferred

Hours

FT: 37.5 hours per week (08:00-20:00), shift TBC, working weekends on rotation)

If interested please apply Now!!

Blue Arrow
29/04/2021 16:26:09
GBP 10.66 11.00 Hour

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