Blue Arrow are currently recruiting for collection advisors to work on a temporary assignment. Opportunity for home working (Cardiff based). Applicants must be in commutable distance to Cardiff. You will be required to work Monday - Friday, 37 hours per week.
Pay rate is £11.53 per hour.
* Managing phone lines, inbound and outbound
* Contacting customers who have fallen behind in their payments
* Delivering an excellent service experience for customers, whilst driving long-term solutions
* Maintaining accurate call logs
* Setting up direct debits and revising payment plans
* Updating databases and general administrative tasks as required
* Targeted to 6 calls per hours, once trained (inbound and outbound)
* Previous and recent experience working in a contact centre is essential
* Previous collections experience
* Excellent customer service manner
* Strong attention to detail for accurate data entry
* Good working IT and administrative skills
* Clear communication skills
* Personable and engaging, with a resilient nature
* Available until March 2022 (possibility of extension)
If you are interested in flexible work and feel that you meet the above criteria then please apply online today or contact Lauren Westley on 01582 287584 for further details.