Stockbroking Dealing Customer Service Assistants - Leeds

Stockbroking Dealing Customer Service Assistants - Leeds
  • £10.20 per Hour
    HOUR
  • Temporary
  • Leeds, West Yorkshire LS2 8DA Leeds West Yorkshire North East LS2 8DA
Job Ref: JO-2102-14456
Sector: Office
Date Added: 11 February 2021

Stockbroking Dealing Customer Service Assistants - Leeds

Start date: March 2021; Pay rate £10.20 per hour

Blue Arrow are recruiting Stockbroking Dealing Customer Service Assistants to work for our client who is a leading banking group in the UK! This is an exciting opportunity for candidates who enjoy working in a call centre environment to support customers while offering the best customer service at all times. This role is based in Leeds City centre and will initially be for 6 months with potential extension. You will work 5 days for 35 hours a week, Monday to Friday. The hours of work will be between 08:00a.m -09:00 pm Monday to Friday. The pay rate will be £10.20 per hour and you will enjoy additional benefits such as pay progression, competitive Overtime rates and Flex pay. All successful candidates will undergo a Credit, Sanctions, Criminal record and CIFAS checks as well as mandatory referencing for 6 years. Applicants MUST have GCSEs with a minimum of A-C in Maths and English Language as well as good understanding of Basic Microsoft Office packages including Word and Excel.

The Stockbroking Team sits within Pensions and Investments within the Insurance and Wealth division, our objective is to become the best financial planning, long-term savings and retirement partner for our customers. This will be achieved by strengthening our long-term customer relationships by supporting our customers to plan and manage their long-term savings, investment and retirement needs easily. As well as transforming customer engagement through personalised, digitally-led content.

As a Stockbroking Dealing Assistant you will be part of a Top UK Execution Only Stockbroker Team. Working in a customer orientated environment you will undertake a variety of tasks within a highly regulated business.

Using your excellent customer service skills you will be working in our COVID Secure Leeds Contact centre and will often be the first points of contact for our customers, helping them resolve issues either via the telephone or Webchat. Attention to detail is key, as is the ability to keep a focus on customer outcomes. Once fully trained there maybe options to work from home which can be discussed on an individual basis.

Training

Right from the start, we'll give you full training and all the support you need with a 5-6 week Monday to Friday, 9:00 am to 5:00pm Induction Programme. This will be followed by a further on the job telephony training by your Team Manager, where you will be supported whilst you learn. During this time you will be given all the coaching and development you need to achieve your competency. We will help you to obtain a full understanding of our operational policies and procedures plus give you an awareness of regulatory practices and constraints. So you don't need previous experience of stockbroking finance or banking however some knowledge and experience of in a telephone based role is a plus.

So if you have a minimum of a Grade C in Maths and English along with a strong customer centric approach, a willingness to take ownership to resolve customer queries and an ability to collaborate across teams to provide assistance on customer queries we would welcome your application.

Please note if we receive a large volume of applications the advertising may close earlier so don't delay in submitting your application.

Job Purpose of the Stockbroking Dealing Customer Service Assistants

To deliver first class customer service over the telephone by assisting new and existing clients in buying or selling shares and registering new accounts, accurately and in accordance with Stockbroking procedures.

Principal Accountabilities & Key Tasks of the Stockbroking Dealing Customer Service Assistants

Provide first class customer service at all times, whilst handling incoming telephone calls from clients instructing to buy/sell shares or register a new share dealing account. Ensure all transactions are accurately recorded in accordance with internal procedures and regulatory environment.

  • Deliver first class customer service through the provision of accurate, professional and friendly contact over the phone to a wide range of customer enquiries that cover the range of products and services offered by HSDL including ISA's, Self-Invested Personal Pensions and Online Investment Accounts, across multiple Lloyds Banking Group Brands.
  • Ensuring that all transactions are accurately recorded in accordance with internal processes and procedures
  • Work within the parameters set by your Team Manager to meet your work allocations, personal and professional development targets
  • Build relationships typically at peer level across the business in order to clarify facts, verify technical details, exchange information or resolve enquiries and issues. You will be expected to escalate these as appropriate.
  • Record all customer complaints received in line with the group complaints handling policy, take ownership for resolution and resolve complaints, 80% of which should be dealt with at first point of contact (FPOC) or within 48 hours, identify root cause and work with the relevant business team to address this
  • Be self-sufficient to build knowledge of the London Stock Exchange, International Stock Markets and all aspects of trading equities. To ensure that this is kept up to date from all relevant sources, and be motivated to supplement and maintain your own Continuous Professional Development in this area
  • When required demonstrate the flexibility to support other business areas

  • Be a true advocate of HSDL & LBG values by promoting and demonstrating them in everything you do

Key Skills of the Stockbroking Dealing Customer Service Assistants

  • A positive approach to Customer Service is essential.
  • Strong communication skills.
  • Has an excellent telephone manner.
  • Maintains a positive outlook with a desire to succeed.
  • Flexible and adaptable to changing demands.
  • Ability to work as part of a team as well as independently.
  • Ability to motivate self and others to achieve challenging goals.
  • Very high attention to detail

Mandatory clearances of the Stockbroking Dealing Customer Service Assistants

  • Criminal record check
  • Credit check
  • Sanctions checks
  • CIFAS Checks
  • 5 year referencing with no unjustified gaps

Sample Shift pattern

Week 1 Mon-Fri 08:00-16:00

Week 2 Mon-Fri 09:00-17:00

Week 3 Mon-Fri 10:00-18:00

Week 4 Mon-Fri 13:00-21:00

Week 5 Mon-Fri 09:00-17:00

Week 6 Mon-Fri 08:00-16:00

If you have what it takes and you meet the above requirements please email your updated CV to this website and a member of our recruitment team will be in touch.

Blue Arrow
14/03/2021 19:04:44
GBP 10.20 10.20 Hour

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