We are looking for a new customer service team to support with general phone queries.
Immediate start date 22nd Feb - ongoing - no end date
Full time role - 3 week rotational shifts 8 - 5, 11-7, and 12-8
£9.30 PH - £348 per week
This role is working on site in the Capita/02 Building
Are you a customer service ambassador that enjoys speaking with people over the phone whilst supporting them with phone contract queries We are looking for a team of advisors to work for the global brand of 02 located at Preston Brook
The role is based on site - working full time in an ongoing contract which will lead to a permanent contract after probation.
The site is Approved covid safe - we have a one-way system in place - following a 2-metre ruling in corridors and around the work areas, all staff wear masks on site and sanitiser available at all entry points,
This role is working within the general enquiries team - your role primarily will be support customers who want answers regarding contracts, bills, hansdets, deliveries and contracts. Your role will involve:
* Supporting customer with all general enquiries
* Listening attentively to customer circumstances and exploring options that can help the customer
* Capturing data onto the system
* Lifting bars on customer accounts
* Showing empathy always - listening and finding a solution that works for them
Attributes you will need are:
* Attentive and caring
* Want to "help" customers
* Good problem Solver
* Able to talk through various solutions
* Patient and methodical
* Warm and friendly
Your contribution in each call with make a huge difference to a customer's day - we will give you full and in depth training most scenarios.
Full training is provided with pay - and coaching and mentoring ongoing during your journey with us.
The team are very friendly, warm and approachable - the working area is professional, well equipped and temperature controlled
Call us today to book in a pre screen/interview 0151 227 4400
Location - Preston Brook - WA7 3QA
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