Administrator - Cheltenham

Administrator - Cheltenham
  • £9.30 per Hour
    HOUR
  • Temporary
  • Cheltenham, Gloucestershire Cheltenham Gloucestershire South West GL52 8XX
Job Ref: JO-2102-14365
Sector: Office
Date Added: 05 February 2021

Job description

To deliver accurate, efficient and quality service in line with our Client's Service Level Agreements (SLAs), using our Client's Intermediary Platform system.

Key Tasks

  • Amending and issuing documentation
  • Vetting and keying/authorising transfers out and payments out
  • Vetting & Authorising Pension Benefit Crystallisation Events
  • Cancellation & Void processing
  • Calls and e-mails to advisers for outstanding requirements
  • Once confident in key processes, contribution to the phone rota to answer queries Claims related, mainly calls through from our Contact Centre where they need more info to answer the query

Skills

  • Flexibility/able to cope with developing processes and frequent changes in service requirements
  • Positive approach and can do attitude.
  • Team player who is able to raise issues in a constructive manner and adapt as the team and processes continue to develop
  • Excellent attention to detail and data entry accuracy
  • Self motivated
  • Ability to work on own initiative
  • Good written and verbal communication skills (Approx 90% letter writing and e-mail, 10% phone calls)
  • Good customer service skills
  • Confident in ability to quickly learn new systems - web based administrative systems and scanning and imaging software
  • Ability to work under varying workloads and pressures
  • Committed to learning new skills and developing competency, with pride in the quality of their work
  • Ability to learn complex processes
  • Good keyboard skills
  • Good working knowledge Word & Excel

Interested? Please apply online or call 0121 632 4477

Blue Arrow
08/03/2021 17:33:28
GBP 9.30 9.30 Hour

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