Lloyds - Edinburgh -Administrative Assistant B - IWCD

Job Ref: JO-2101-14023
Sector: Office
Job Type: Temporary
Date Added: 11 January 2021
  • Edinburgh EH1 1YZ Edinburgh Edinburgh Scotland EH1 1YZ
  • £10.32 per Hour
    HOUR
  • Blue Arrow
Blue Arrow https://www.bluearrow.co.uk https://www.bluearrow.co.uk/-/media/bluearrow/logos/blue-arrow-logo-227x60.png

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Blue Arrow are looking for Customer Service Advisors for one of the UK's leading financial services based on Morrison Street, Edinburgh
Pay Rate: £10.32 per hour
Hours: 35 hours - Full Time
Working Times: Monday to Friday between 8:00am and 6:00pm. One in five Saturdays (9:00am to 1:00pm)
Contract: Temp to Perm
Benefits:
* Full paid training - part classroom based and part on the job based learning
* Pay progression
* Overtime and bonus incentives
* Instant access to Blue Arrows online training portal
* Instant access to online retail discounts
* Annual Bonus
With this role being a blended customer service and administrator position, you will be dealing with a wide range of customer queries over the phone and via email involving pensions, retirements, life insurance or bereavement.
A strong background in customer service, telephone support or call handling is advantageous but if you're used to dealing with customers whether it is face-to-face or over the phone in any capacity then you have the potential to become an exceptional Customer Service Advisor.
Role Responsibilities
* Taking high volume inbound calls
* Dealing with a wide range of queries involving corporate pensions
* Workload is led by customer calls, and may lead to some processing work as well
* Types of calls could be value of pension accounts, merging of pensions, investments, new memberships or opting out of auto-enrolment
* Carrying out the request for the customer as well as giving information on additional products and services, including policies, risk assessment and how merging pensions works
* Ensuring you deliver an exceptional experience for each customer
* Work proactively as part of a team to manage fast paced workloads
* Maintain and develop customer relationships
* Developing over time a deeper level of expertise in all areas of the end to end retirements journey
General Skills
* Previous telephony experience is desirable
* Excellent communication - oral and written.
* Confident telephone manner.
* Embrace 'in the moment' coaching to develop your skills and knowledge.
* Continuous improvement mind set.
* A keenness to develop a deeper level of expertise in all areas of the banking brands end to end goals.
* Adaptable to change and willing to embrace new ideas.
* Ability to work unsupervised and deliver quality work across multiple tasks within required deadlines.
* Positive and approachable manner.
* Motivated team player.
* Clear credit history & clear criminal record.
* Experience in the pension or banking sector is desirable but not essential
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Blue Arrow
11/02/2021 13:09:17
GBP 10.32 10.32

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