Customer Service Advisor


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Role: Customer Service Advisor (Telephone)
Location: Gloucester, Barnett Way, GL4
Salary: £10.32 per hour + Overtime opportunities + Pay Progression
Contract: Temporary (Ongoing), 12 months minimum - strong possibility of becoming a permanent role
Hours: Full time, 35 hours per week - Monday to Friday, between 8:00am and 6:00pm
If there was ever an opportunity to kick-start or further enrich your customer service career, this is it. Becoming a Customer Service Advisor with one of the UK's largest banks provides a great full-time position, with a company that is dedicated to offering you career progression opportunities.
We are looking for Customer Service Advisors to join a busy team within Scottish Widows based in Gloucester, GL4. This role will see you handling a variety of queries from customers regarding their Workplace Pensions.
If you always put the customer first and have a passion for helping people and creating an outstanding customer experience, then you could be the perfect fit for this role. A professional telephone manner and strong communication skills are a must as this is a fast-paced environment and you will be handling a high volume of calls for a big banking brand. Excellent computer or telephone technical support, customer service or banking will be advantageous. This fantastic employer is committed to supporting you through excellent in-house training and personal support so you will be taught everything you need to know in order to settle in quickly and excel in your work.
* Full paid training
* Weekly pay
* Generous holidays with 28 days per year
* Blue Arrow Rewards and Discounts offered to our employees
* Employee of the Month rewards
* Competitive pay rate/Overtime/Pay progression
General Skills/Experience:
* Previous customer service experience (call centre/retail/hospitality/front of house/receptionist)
* Excellent communication - oral and written.
* Confident telephone manner (previous telephony experience is desirable)
* Continuous improvement mind set.
* A keenness to develop a deeper level of expertise in all areas of the banking brands end to end goals.
* Ability to work unsupervised and deliver quality work across multiple tasks within required deadlines.
* Positive and approachable manner.
* Excellent team working skills.
* Clear credit history & clear criminal record
Core Responsibilities:
* Taking new customers through applications for new business banking accounts.
* Blended role as this process can be over the telephone or over the online digital platform.
* Each application usually takes between 30-40 mins.
* They will be asking complex questions i.e. general info and probing to find further.
* Keying in information into systems - high level attention to detail.
* Inbound calls and outbound calls to obtain more information from customer if needed.
* Process driven as well as customer service.
* Taking information from the customer and ensuring it meets all required criteria (Anti Money Laundering etc).
* Assisting customers from initial call through to setting up their new business banking account/treasury account on the system.
* Assisting the customers with an enquiries and making follow up calls with the customers (there are no cold calls/sales calls).
* Drafting/responding to customer emails.
Please note: Employment will be subject to passing screening requirements, including a clean criminal record and credit history, clear of sanctions and staff fraud, proof of address and extensive referencing for past jobs.
So, if you are looking for a challenging role where you can expand your skill set with a company that will support your career progression, then this could be the perfect job for you. Get in touch with us today.

Blue Arrow
23/07/2021 09:12:41
GBP 10.32 10.32

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