Blue Arrow have opportunities for full time Call Handlers with a leading UK banking organisation based in Edinburgh Park, EH12.Pay Rate: £10.02Hours: 35 hours full...
This is a 6-month ongoing role. This positions is offering a pay rate of £10.12 per hour. You will be working across a shift pattern Monday to Friday between 9am to 6pm (35 hours per week). During your first 4-6 weeks you will receive excellent support and training.
- Joining inward internal payments, instructions from banks, foreign banks, upload to system, look and understand and process
- Typically 10,000 payments per day, attention to detail
- Quality checking in processing for authorisation
- Efficiency (85%) and quality targets (85%)
- Yes, some have previous background in banking.
- Confident to suggest improvements
- Ideally but not always, financial sector ideally
- Attention to detail, flexibility and suggest improvements, challenge and query
(Please if you could add skills/experience required)
- Excellent Communication Skills - Both oral and written
- Excellent Customer Service and Administrative skills
- Grammatical and Numerical Accuracy / Accurate Data Entry
- Ability to embrace 'in the moment' coaching to develop your skills and knowledge
- Continuous improvement mind set which will be evidenced in the improvement of customer centric measures
- Adaptable to change and willing to embrace new ideas
What's in it for you?
- Excellent ongoing training will be provided
- Agile. flexible work environment
- Great rates of pay
- Accrue paid holiday as you work
- The opportunity to work alongside a fantastic, supportive, fun team
If you're interested in joining an organisation that is shaping the future of the banking industry, then this could be for you.
ONLINE APPLICATIONS ONLY