Runcorn Call Centre - Inbound £348PW


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Looking for a team of customer service - system management advisors
Affected by Covid 19 in your previous role?
Looking for a full-time customer service role?
Currently unemployed?
Looking for a perm job?
Ready to take on a new challenge?
Enjoy interacting with customers over the phone?
If you answered YES to the above - this could be a great role for you?
We are recruiting a team of CALL CENTRE staff to support a High street retailer who also sells Mobile Phone in Preston Brook in Runcorn Cheshire WA7 3QA. This role is full time and based on site as a key worker.
You will be working within a medium sized team taking INBOUND calls from customers who have taken out a phone contract and dealing with all the after sales care. The site has completed a full risk assessment and all candidates are given guidelines to follow to ensure the department remains Covid Free
You will be given 2 - 3 weeks training before going into a grad bay to test some calls - the team are very friendly, want the best for you and will be at hand every step of the way to guide you. You MUST be good at picking up systems - as various ones used for different customer interactions
The calls will be very general and will include the following as an example:
* Advice on what the bills mean
* Making Payments
* Advice on Handsets
* PUK codes
* General tariff and phone enquiries
* Great at delivering high standards of care with customers
* A balanced problem solver
* Find talking to people easy
* Passionate about making a difference
* Good at identifying resolutions
* Able to travel to Preston Brook
* Operational window is between 8am-10pm - shifts will include latest and earlies
* 37.5Hours Minimum per week
* Working 5 out of 7 days Inc weekends
* Can start 16th November
The pay is £9.30 per hour, working in a faced paced environment with free parking, excellent canteen facilities and a friendly team. There is also a shuttle bus from various locations in Runcorn and a collection and drop off in Warrington
Call on 0151 227 4400 or upload your CV and we will email you next steps ahead of calling you

Blue Arrow
06/12/2020 16:57:25
GBP 9.30 9.30

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