Working in a busy call centre, within a friendly and professional team. You will mainly be taking inbound queries via phone and web chat relating...
Our Swindon based client are recruiting for some inbound Contact Centre roles on a temp-to-perm basis starting in November
About this role:
Initially working from home - This role is working as part of an Award winning Life and Pensions Contact Centre. You will answer simple customer queries relating to their Life or Pension products; liaising with other areas of the business to provide support and solutions for all their policy needs. To join our team you will need to be passionate about customer service, have a talent for talking to people and an ability to multi-task. You will need to be confident, articulate and able to learn a variety of systems to a high level of competence, whilst achieving our call handling targets.
What will you do:
Be an ambassador for the company as the first point of contact for customers, financial advisers and 3rd parties
You will answer a range of queries following regulated procedures
Queries can range from a plan valuation or change of personal details to complex trust or technical policy information
You will be conversant in using multiple systems to meet the desired outcome
Go the extra mile with our customers, be able to clearly explain complex, technical information in an understandable way
Be polite, professional, enthusiastic and calm
You will need to integrate well within your team
Be a positive influence with customers and colleagues alike
Your experience will include:
GCSEs including Maths and English Grade C or above or grade 4 or above
Confident and Articulate telephone manner
Proven record in Customer services
Good team player
To be computer literate and confident; including experience using Microsoft Office programs
This is working within financial services so a credit check will be undertaken.