Call Centre Advisor

Job Ref: JO-2010-12470
Sector: Retail
Job Type: Temporary
Date Added: 13 October 2020
  • Waltham Cross, Hertfordshire EN8 8DY Waltham Cross Hertfordshire London EN8 8DY
  • £9.05 per Hour
    HOUR
  • Blue Arrow
  • 01727841433
Blue Arrow https://www.bluearrow.co.uk https://www.bluearrow.co.uk/-/media/bluearrow/logos/blue-arrow-logo-227x60.png


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Call Centre Advisor required for an immediate start on an ongoing temporary basis in Enfield, EN8, London. You will be working within the logistics department of a large UK company who pride themselves on working closely and attentively with their ever growing customer base.
You will be required to work flexible shift patterns across 7 days. Hours typically vary between 25-40 hours per week across 4/5 days and reflects the current requirements of the call centre. Shifts start at 5/6am so we do ask that you're local enough or a car driver to be able to attend work at this time. Free parking on site.
Key responsibilities/tasks include:
* Answering all incoming calls, customer call backs and some outbound calling
* Logging late deliveries, shortage queries and all customer enquiries
* Logging and investigating invoice queries
* Processing customer supply requests
* Handling and resolving customer complaints
* Ad-hoc tasks as per business requirements
Skills required:
* Experience in a call centre is desirable, but not essential as full training is provided
* Good understanding of Microsoft applications
* Excellent communication skills - both written and verbal
* Ability to work in a fast-paced, high pressured environment
* Problem solving capabilities
* Able to work efficiently in a team and independently
* Able to work to tight deadlines
* Flexibility
* Prior customer service experience is essential
Benefits:
* Weekly pay
* Hourly holiday accrual
* Blue Arrow discounts, i.e. discounted cinema tickets
* Blue Arrow superstar scheme

Blue Arrow
13/11/2020 13:06:06
GBP 9.05 9.05

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