Medical Receptionist

Job Ref: JO-2009-12098
Sector: Office
Job Type: Temporary
Date Added: 02 October 2020
  • Bedford, Bedfordshire MK42 0NT Bedford Bedfordshire Midlands MK42 0NT
  • £8.72 per Annum
  • Blue Arrow
Blue Arrow


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Job purpose
To be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team. Duties can include but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, processing of information and assisting patients as required and dealing with messages and enquiries for the clinical team.
Main responsibilities
The following are the core responsibilities of the receptionist. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:

  • You must be Systm One trained for this position

* Maintaining and monitoring the practice appointment system
* Process appointment requests from patients by telephone and in person
* Process personal, telephone and e-requests for appointments
* Answer incoming phone calls, transferring calls or dealing with the callers request appropriately
* Signpost patients to the correct service
* Welcome patients to the Practice ensuring they are deal with in a timely manner
* Initiating contact with and responding to, requests from patients, team members and external agencies
* Pulling/filing notes for surgeries and updating as necessary
* Photocopy documentation as required
* Manage incoming post and distribute appropriately
* Filing post in medical records
* Data entry of new and temporary registrations and relevant patient information as required
* Input data into the patients' healthcare records as necessary
* Direct requests for information i.e. SAR, insurance /solicitors letters and DVLA forms to the administrative team
* Manage all queries as necessary in an efficient manner
* Carry out system searches as requested
* Maintain a clean, tidy, effective working area at all times
* Monitor and maintain the reception area and noticeboards
* Support all clinical staff with general tasks as requested
* Management of repeat prescriptions, ensuring they are processed accurately and efficiently in accordance with practice guidelines
* Handing completed prescriptions to patient and checking names and address are accurate
* Clear rooms after surgeries
* To have a thorough knowledge of all practice procedures
* To work in accordance of written protocols
* Process patients changes of address computer data and medical records
* Provide Medical receptionist cover at branch Surgery (Elstow Medical Centre)
* Admin Support for the QOF Lead with invite letters, etc for QOF indicators.
* Appropriately manage all visitors to site including deliveriesTo monitor and maintain security during working hours in adherence with the practice protocol
* Ability to deal with difficult / stressful situations calmly and effectively
* To provide support to the practice management and staff, including general support in times of staffing difficulties.
* To apply oneself diligently to one's work during working hours, working under one's own initiative
* To be discreet and confidential about the details of your work both at work and outside of working hours

* To be punctual and responsible

Please only apply if you have previous Medical Receptionist experience and are Systm One trained

Blue Arrow
02/11/2020 09:37:10
GBP 0.00 0.00

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