Customer Service role (Home Working)

Job Ref: JO-2005-10484
Sector: Office
Job Type: Temporary
Date Added: 15 May 2020
  • Doncaster, South Yorkshire DN1 3LL Doncaster South Yorkshire Midlands DN1 3LL
  • £9.30 per Hour
    HOUR
  • Blue Arrow
  • 0114 272 2600
Blue Arrow https://www.bluearrow.co.uk https://www.bluearrow.co.uk/-/media/bluearrow/logos/blue-arrow-logo-227x60.png


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Job Title: Customer Service Assistant

Location: Working from home

Pay Rate: £9.30ph

Contract Term: Temporary

Working Hours: Full time 40 hours a week/ Shifts 8am-5pm or 11am-8pm avaialable

Working 5 days over 7 including weekends (2 days off per week)

Benefits:

  • Full paid training
  • Overtime opportunities
  • Competitive pay rate/Pay progression
  • Instant access to Blue Arrow's online training portal
  • Auto enrolment in a pension scheme.
  • Ongoing coaching and in role training.

Urgent - Call centre jobs are available now for a critical frontline service.

We are urgently recruiting Customer Service Advisors to become key workers on the frontline of vital support services as Customer Service Advisors.

Critical telephone support services are needed now more than ever and as a result, many, urgent job opportunities have opened up for passionate, empathetic, patient and caring Customer Service Advisors with the UK's leading provider of business process management and integrated professional support service solutions.

We are seeking staff to start working right now in customer management centre from the comfort of your own home. Your primary role will be assisting with the high levels of calls currently being taken by their customer service team. If you have the passion, empathy and composure required to support people over the phone in their time of need, we want to hear from you.

In any frontline position, great customer service requires natural people skills, empathy, resilience and understanding in order to leave a lasting impression and great customer service is exactly what it will take to guide and reassure members of the public during these uncertain times. People are reaching out to this critical national service team with varied worries, concerns and information requests. It is your primary role to provide information, reassurance and proactive actionable advice specific to their unique circumstances calmly, listening to their concerns and building trust.

Key Responsibilities

  • Making outbound calls to a variety of customers, their friends or their family to assist with specific worries and concerns.
  • Accurately capturing data and entering it into the relevant systems.
  • Provide a quality service that reassures and maintains a calm and productive solution-based conversation.
  • Embrace in house training and development opportunities.

Essential Skills & Attributes

  • Excellent verbal communication skills.
  • The ability to engage with, reassure and build trust-based connections with a wide variety of people.
  • Customer focused, empathetic and understanding nature.
  • Strong listening skills.
  • Problem solving abilities.
  • IT literate.
  • Fluent in both written and spoken English.
  • Accuracy and attention to detail.
  • Experience working in busy fast paced environment.
  • A positive can do and flexible attitude.
  • Dedication to completing a high standard of work under pressure.
  • Reliable and dedicated to being part of a team.

You do not need formal qualifications to be an excellent Customer Service Advisor, you simply need to be someone who cares strongly about others and enjoys helping people. Empathy and a cool and calm approach to any situation are going to crucial in this busy role. Good knowledge of basic Microsoft Word, Excel and familiarity with using the internet as well as an excellent telephone manner will all make you a great fit for this position.

A strong background in retail customer service, telephone support or call handling would be advantageous but if you're used to dealing with customers whether it is face-to-face or over the phone in any capacity then you have the potential to become an exceptional Customer Service Advisor.

IT Equipment

  • A Laptop or Desktop with Windows 10 64 Bit EN-GB edition (less than five years old - with screen, mouse, keyboard and headset)
  • Minimum 4Gb RAM
  • Processor 1.8GHz with at least four processor cores
  • Sound card and USB port to support USB Headset.
  • Windows updates installed and up to date.
  • An up to date anti-virus software application
  • A Smartphone which we will ask you to run some security software on (this must be a device only you have access to
  • Broadband Network connection - wired or wifi to support 3Mbps download and 1Mbps upload speeds

As you will be working from home using your own device we need you to help us keep our customers data secure so should you be successful you will:

  • Agreement to install a security piece of software provided.
  • Agreement to install a VPN Software for connection
  • Agreement to install Chrome if not present to run Cloud based telephony
  • Agreement for the client to monitor the users device whilst connected to the Network.
  • You will have a designated workspace at your home where you can perform your duties only in this work area. This area must be dedicated to the business during working hours.
  • You will ensure that your workspace is comfortable with good light and an adequate desk, chair etc.
  • During working hours, you ensure that the area cannot be accessed by any other people (including members of your household). The workspace must be private during working hours, and employees should ensure that telephone conversations held in the workspace cannot be overheard and that computer screens cannot be viewed by others.
  • In the workspace and all distractions such as mobile phones, tablets etc should not be used in the workspace during working hours.
  • You will be asked to confirm that they have established a suitable workspace before they commence work on this account.
  • You will be encouraged to take a break away from their workspace during lunch and any other break time.

All interviews, assessments and background checks will take place online, to completely remove the need for face-to-face contact.

You will be well looked after with this fantastic employer who is committed to supporting you through excellent in-house training and personal support, teaching you everything you need to know to settle into your role quickly with confidence.

Alongside your colleagues, in a supportive and encouraging team environment, you will be on-hand to handle the unprecedented high levels of calls being taken by you and your colleagues. This is an outstanding opportunity to contribute to the UK's efforts to work together, support those in need and come together in solidarity. Draw on your natural people skills, give something back to your community and become a part of our vital frontline resources in a time where you are needed most.

Make a difference to someone's day, every day by hitting the apply button and joining the team. You can reach out to us at any time if you have questions or need any assistance by calling our recruitment team on 0114 2722600 and speak to Greg or Marie

Blue Arrow
15/06/2020 11:04:32
GBP 9.30 9.30