Customer Services Manager

Job Ref: JO-2001-8846
Sector: Manufacturing & Production
Job Type: Permanent
Date Added: 29 January 2020
  • Edinburgh Edinburgh Edinburgh Scotland EH12 8NP
  • £35,000 - £40,000 per Annum
  • Blue Arrow
Blue Arrow

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Blue Arrow have an excellent opportunity for an experienced Customer Services Manager to join one of their West Lothian based clients. This role is new to the organisation due to growth and internal restructure.
You will lead, manage and develop the Customer Services Team to ensure that all sales enquiries, orders, new product development, complaints and queries are processed to both internal and external customer satisfaction and to ensure clear communication channels exist between departments.
Responsibilities will include manage, motivate and develop the Customer Service team, monthly 1:1s and team meetings. Manage specific accounts within customer portfolio, manage stock levels in line with Customer Service level agreements and take action accordingly, including aged stock and invoices in dispute. High drive to continuous improvements in all business areas. Provide monthly reporting on KPIs and implement customer service strategies to improve quality of service.
Skills, Knowledge and Experience required:- Experienced Manager of people with a proven track record of developing and engaging others. Team and Customer orientated, previous experience working with Customer Service administration. Data collection and analysis experience is essential. Organised with ability to work under pressure in order to meet tight deadlines. Knowledge of product range, GPT and SAP systems, pricing, costs
Our client is ideally looking for someone who has experience within a fast moving production environment.
Only candidates with the relevant experience as well as having a strong background in manufacturing/production facility will be considered

Blue Arrow
29/02/2020 15:02:51
GBP 35000.00 35000.00