Customer Service Advisor x 21

Job Ref: JO-2001-8829
Sector: Office
Job Type: Contract
Date Added: 29 January 2020
  • Cheadle, Cheshire SK8 2DY Cheadle Cheshire North West SK8 2DY
  • £9.74 per Hour
    HOUR
  • Blue Arrow
  • 0161 228 7542
Blue Arrow https://www.bluearrow.co.uk https://www.bluearrow.co.uk/-/media/bluearrow/logos/blue-arrow-logo-227x60.png

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Blue Arrow are recruiting for Customer Service Advisors to work for the UK's No.1 Motoring organisation.
Based in the Stockport/Cheadle area, you will be working 36.25 hours over 5 days. The Company operates 8am-8.15pm Mon-Fri and Saturdays 9am-5.15pm.
You will never be asked to work Sundays!
This is a temporary fixed term contract for approx 6 months with potential to go permanent.
The start date is the 2nd March however there will be further induction dates throughout March and April
Benefits:
Paid training
Competitive pay rate
Overtime and bonus incentives
Weekly pay
Instant access to Blue Arrows on-line training portal
Immediate access to on-line retail discounts
Automatic entry and consideration for Blue Arrow's monthly Superstars recognition scheme
CV enhancing career opportunity
Responsibilities:
The job holder will be responsible for setting up European Breakdown Cover for holidays abroad
There will be an element of up-selling - yes, there are targets, but it's about the quality of your conversations, not the number.
The job holder will be responsible for the day to day management of their own workload, ensuring that calls are dealt with within regulatory timescales.
The job holder will display a comprehensive knowledge of the companies products, services and associated systems.
To Be Suitable to Apply:
A real desire to provide outstanding levels of customer service
Good listening skills are essential to capture the correct information for the insurance cover
Ability to multitask - must be able to set up the cover while talking to the customer
Ability to be consistently empathetic and friendly, whilst remaining professional, and balancing customer and business needs.
Ability to remain calm and customer focused when under pressure
Ability to converse clearly, good diction, and good standard of spoken English.

Blue Arrow
29/02/2020 12:08:32
GBP 9.74 9.74