Customer Service Advisor

Job Ref: JO-1910-6109
Sector: Call Centre
Job Type: Permanent
Date Added: 15 October 2019
  • Cheshire Cheshire Cheshire North West CH4 9PX
  • £9.83 - £19.66 per Hour
  • Blue Arrow
  • 0151 2361536
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Job Title: Customer Service Advisor
Location: Lloyds Banking Group, Chester Business Park, Wrexham Rd, Chester CH4 9PX
Pay Rate: £9.83 per hour (Up to £19.66 overtime rate)
Contract Term: Temporary - Permanent prospects are high
Working Times: Working shifts anywhere between 7am and 11pm (5 days in 7)
Benefits: Full paid training | Competitive pay rate/Pay progression | Overtime and bonus incentives | Instant access to Blue Arrows online training portal.
Apply now for a Lloyds Banking Group Customer Service job in Chester - November start dates.
Working in a small team of friendly, enthusiastic colleagues and reporting to the Team Manager, your working day will involve responding to a range of telephone queries from customers, while always seeking the opportunity to exceed the customers' expectations and provide the very best in banking services and products.
This Customer Service Representative (Call Handler) job opportunity in Chester provides a wealth of job benefits including a competitive pay rate, regular hours, excellent temporary to permanent prospects and performance based pay rewards.
Your natural people skills along with confidence in your own judgement is more important in this role than formal qualifications, so if you are a natural people person who is great at talking, enjoys helping and generally likes to make a difference to someone's day then joining the Lloyds Banking Group Customer Service team responding to a range of enquiries as an Advisor may be the perfect opportunity for you.
A strong background in customer service, telephone support or call handling is advantageous but if you're used to dealing with customers whether it is face-to-face or over the phone in any capacity then you have the potential to become an exceptional Customer Service Advisor. You will soon be settled into your new job confidently talking to customers thanks to the excellent in-house training and personal support from your colleagues that will teach you everything you need to know.
Your place of work will be in the CH4 area of Chester on Chester Business Park. The location is supported by great transport links so getting to work is easy via public transport. The call centre is an impressive, bright and airy environment that benefits from an onsite canteen, coffee shop and communal breakout areas for all staff to use.
Variety is the key to keeping any role interesting, so it is good to know that your role as a Customer Service Advisor is diverse with an array of queries and support requests coming in keeping your days varied and you busy.
Finding the right balance between your work and your lifestyle is really important but we know it is not always easy, that is why we want to draw special attention to the shift patterns available for this role. Your rota will consist of varying shifts falling between the times of 7am and 11pm, working any 5 days in 7 on a rotational basis. If you are interested in this role but are concerned about your availability do still reach out and talk to us, Lloyds Banking Group are extremely flexible and offer many shift patterns to fit around your home commitments.
If you want to work in an organisation that supports customers, communities, businesses and colleagues then come and join Lloyds Banking Group, a fantastic employer who is renowned for taking high performing temporary staff into permanent roles.
The role responsibilities for this Customer Service Advisor position include, carrying out your duties to the best of your ability, conducting yourself in a manner that promotes and supports the organisations values and being accountable for the performance measures within your control. If you would like any additional information regarding the unique responsibilities and accountabilities for this role you can contact the Blue Arrow team by texting 07801 760544 quoting this role reference LBG1924_LP_V2Blue_BB.
General Skills
Excellent communication - oral and written.
Take ownership of customer requests.
Maintain operational accuracy.
Ability to make good decisions for customers using sound judgement - understanding customer, colleague and business impact.
A keenness to develop a deeper level of expertise in all areas of the banking brands end to end goals.
Ability to work unsupervised and deliver quality work across multiple tasks within required deadlines.
Positive and approachable manner.
Motivated team player.
Previous customer service, call handling or telephone support experience.
Clear credit history & clear criminal record.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Blue Arrow
15/11/2019 10:27:21
GBP 9.83 9.83