Call Handler

Job Ref: JO-1910-6107
Sector: Call Centre
Job Type: Permanent
Date Added: 15 October 2019
  • Chester, Cheshire Chester Cheshire North West CH4 9PX
  • £9.83 - £19.66 per Hour
    HOUR
  • Blue Arrow
  • 0151 2361536
Blue Arrow https://www.bluearrow.co.uk https://www.bluearrow.co.uk/-/media/bluearrow/logos/blue-arrow-logo-227x60.png

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Job Title: Call Handler
Location: Lloyds Banking Group, Chester Business Park, Wrexham Rd, Chester CH4 9PX
Pay Rate: £9.83 per hour (Up to £19.66 overtime rate)
Contract Term: Temporary - Permanent prospects are high
Working Times: Working shifts anywhere between 7am and 11pm (5 days in 7)
Benefits: Full paid training | Competitive pay rate/Pay progression | Overtime and bonus incentives | Instant access to Blue Arrows online training portal.
Call Handling job opportunities in Chester for Lloyds Banking Group. This is your opportunity to work for a fantastic employer that is renowned for putting customers and colleagues at the heart of everything it does.
Your place of work will be in the CH4 area of Chester on Chester Business Park. The location is supported by great transport links so getting to work is easy via public transport. The workplace is an impressive, bright and airy environment that benefits from an onsite canteen, coffee shop and communal breakout areas for all staff to use.
Working as a Call Handler (Customer Service Representative) for Lloyds Banking Group you will receive a competitive weekly income, structured hours, excellent temporary to permanent prospects and performance based pay rewards. This role is perfect for you if you have a passion for people and are happy to talk and take a real interest in what the customer has to say.
As a natural people person who is great at talking, enjoys helping and generally likes to make a difference to someone's day, you will excel in your new role responding to a range of telephone enquiries regarding the Banks services and products.
You do not need any formal qualifications to be a Call Handler (also known as a Customer Service Representative or Advisor), your natural people skills and confidence in your own judgement is much more important in a role like this as is an excellent telephone manner and an enthusiastic approach to customer service. You will be well looked after, Lloyds Banking Group is committed to supporting you through excellent in-house training and personal support, teaching you everything you need to know.
Variety is the key to keeping any role interesting, so it is good to know that your role as a Call Handler is diverse with an array of queries and support requests coming in keeping your days varied and you busy. Working in a small friendly team of colleagues and reporting to the Team Manager, your working day involves responding to a range of telephone queries from customers, while always seeking the opportunity to exceed the customers' expectations and provide the very best in banking services and products.
A strong background in customer service, telephone support or call handling is advantageous but if you're used to dealing with customers whether it is face-to-face or over the phone in any capacity then you have the potential to become an exceptional Call Handler. With ongoing support and encouragement from your colleagues and leaders you can take ownership of your own personal development and training.
Finding the right balance between your work and your lifestyle is really important but we know it is not always easy, that is why we want to draw special attention to the shift patterns available for this role. Your rota will consist of varying shifts falling between the times of 7am and 11pm, working any 5 days in 7 on a rotational basis. If you are interested in this role but are concerned about your availability do still reach out and talk to us.
The role responsibilities for this Call Handler position include, carrying out your duties to the best of your ability, conducting yourself in a manner that promotes and supports the organisations values and being accountable for the performance measures within your control. If you would like any additional information regarding the unique responsibilities and accountabilities for this role you can contact the Blue Arrow team by texting please text 07801 760544 stating MBNA and you will receive a call back within 24 hours.
General Skills
Excellent communication - oral and written.
Take ownership of customer requests.
Maintain operational accuracy.
Ability to make good decisions for customers using sound judgement - understanding customer, colleague and business impact.
A keenness to develop a deeper level of expertise in all areas of the banking brands end to end goals.
Ability to work unsupervised and deliver quality work across multiple tasks within required deadlines.
Positive and approachable manner.
Motivated team player.
Previous customer service, call handling or telephone support experience.
Clear credit history & clear criminal record.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Blue Arrow
15/11/2019 09:50:39
GBP 9.83 9.83