Customer Analyst - AM

Job Ref: JO-1910-6088
Sector: Call Centre
Job Type: Permanent
Date Added: 14 October 2019
  • Leeds, West Yorkshire Leeds West Yorkshire Midlands LS98 3HX
  • £18,000 - £21,500 per Annum
  • Blue Arrow
Blue Arrow

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Job Title: Customer Analyst - Morning Shift
Pay Rate: £18,000 - £21,500 per annum
Contract Term: Permanent
Working Times: Morning Shift 7am - 3pm Monday to Friday.
Benefits: Full paid training | Competitive pay rate/pay progression | Overtime and bonus incentives | Instant access to Blue Arrows online training portal | Annual Bonus
Customer Analysts (Case Handler) weekday jobs in Leeds are available now.
As a Customer Analyst (Case Handler) for the number one business outsourcing partners in the UK on behalf of a leading high street bank, you will be working on 3 cases per day carrying out a diverse range of investigative and analytical tasks to review and determine the outcome of customer insurance claims, making a few calls where needed to gather additional information.
As your duties are based around finding information, analysing the data and drawing conclusions, with the autonomy to work through your cases, organising your own workload and scheduling your day accordingly, it is extremely important that you possess the following skills;
* Meticulous attention to detail.
* Exceptional verbal communication, listening and written documentation skills.
* Proactive and organised.
Graduates with a 2:2 academic degree and experienced Banking Professionals alike are highly sought after for this role. If you are graduating this year, we want to hear from you too, just have your degree details and predicted grades to hand.
Award winning training and support will ensure you settle in quickly and excel in your Analyst role. This is a fabulous opportunity to get started in the banking and financial services industry as career progression opportunities are extremely high with plenty of scope to move into more senior roles providing excellent pay prospects as your career progresses.
This is an excellent role for anyone trying to keep work and home commitments in balance as its working hours span 7am to 3pm Monday to Friday so you will be home in plenty time for the kids coming home, running errands or to eat dinner every evening. Your place of work will be in the LS98 area of Leeds, just south of the River Aire, across the river from Leeds train station. The location is supported by great transport links so getting to work is easy via public transport.
The recruitment process starts with your application either via this site or by contacting the team directly on 0208 427 6199 quoting this role reference CAPBA1905_V2Shift. Your application will be followed up with a telephone interview and following successful progression from this interview you will be invited to attend an assessment day.
The role responsibilities for this Customer Analyst (Case Handler) position include, carrying out your duties to the best of your ability, conducting yourself in a manner that promotes and supports the organisations values and being accountable for the performance measures within your control. If you would like any additional information regarding the unique responsibilities and accountabilities for this role you can contact the Blue Arrow permanent team on 0208 427 6199 quoting this role reference CAPBA1905_V2Shift.
General Skills
* Meticulous attention to detail.
* Ability to manage own workload, thoroughly monitoring accuracy and delivery.
* Excellent communication - oral and written.
* Ability to work unsupervised and deliver accurate, high quality work across multiple tasks in a timely fashion.
* Positive and approachable manner.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Blue Arrow
14/11/2019 15:33:30
GBP 18000.00 18000.00