Customer Service Administrator

Job Ref: JO-1910-6059
Sector: Call Centre
Job Type: Permanent
Date Added: 09 December 2019
  • Sheffield, South Yorkshire Sheffield South Yorkshire Midlands S12GY
  • £16,000 - £17,678.57 per Annum
    ANNUM
  • Blue Arrow
  • 01142722600
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We are working on behalf of a client in the private health and insurance industry who are looking for reliable people to perform the role of a Customer Service Administrator.
WHAT WE NEED FROM YOU
- There are no formal qualifications required for this role however an NVQ Level 2 (or equivalent) in Customer Services or Administration is desired.
- Experience in an administrative or customer service role based within an office environment is essential.
- Knowledge of Outlook and Word is essential and knowledge of Excel and PowerPoint is desirable.
- Experience in diary management is desirable.
- Experience within a role requiring good geographical knowledge is desirable
MAIN OBJECTIVES
To provide administrative assistance to the Account Manager to enable them to provide a seamless end-to-end customer service to the client base allocated to the team.
SPECIFIC DUTIES
- Process referrals and other product related administration within agreed SLAs.
- Co-ordinate OHP/OHA appointments in bespoke diary management system within agreed SLAs.
- Prepare and send correspondence to clients and their employees regarding their appointment details within 24 hours of making the appointment.
- Update clients regarding appointments, cancellations and queries, within agreed SLAs.
- Despatch reports to clients and their employees on receipt of files from the secretariat department in accordance to their specific consent.
- Send or scan necessary files to the relevant OHP/OHA prior to attendance at appointments.
- Update client details on the client database, as instructed by the Account Manager.
- Liaise with the Account Manager regarding client and employee queries.
- Make efficient use of the EMMA business management system.
- General Administration within the Customer Service department.
- Answering and triaging inbound telephone calls within agreed timescales. All voicemails to be responded to within 2 hours.
- Perform general office duties such as typing, operating office machines, and sorting mail.
- Perform reception duties periodically as required and as per the agreed rota.
To apply for the role either apply via the function on this posting or email your CV

Blue Arrow
09/01/2020 13:47:14
GBP 16000.00 16000.00