Customer Service Administrator

Job Ref: JO-1910-6059
Sector: Call Centre
Job Type: Permanent
Date Added: 14 October 2019
  • Sheffield, South Yorkshire Sheffield South Yorkshire Midlands S8 0XN
  • £17,000 - £17,678.57 per Annum
    ANNUM
  • Blue Arrow
  • 01142722600
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We are working on behalf of a client in the private health and insurance industry who are looking for reliable people to perform the role of a Customer Service Administrator.
WHAT WE NEED FROM YOU
- There are no formal qualifications required for this role however an NVQ Level 2 (or equivalent) in Customer Services or Administration is desired.
- Experience in an administrative or customer service role based within an office environment is essential.
- Knowledge of Outlook and Word is essential and knowledge of Excel and PowerPoint is desirable.
- Experience in diary management is desirable.
- Experience within a role requiring good geographical knowledge is desirable
MAIN OBJECTIVES
To provide administrative assistance to the Account Manager to enable them to provide a seamless end-to-end customer service to the Medigold client base allocated to the team.
SPECIFIC DUTIES
- Process referrals and other product related administration within Medigold's agreed SLAs.
- Co-ordinate OHP/OHA appointments in Medigold's bespoke diary management system within Medigold's agreed SLAs.
- Prepare and send correspondence to clients and their employees regarding their appointment details within 24 hours of making the appointment.
- Update clients regarding appointments, cancellations and queries, within Medigold's agreed SLAs.
- Despatch reports to clients and their employees on receipt of files from the secretariat department in accordance to their specific consent.
- Send or scan necessary files to the relevant OHP/OHA prior to attendance at appointments.
- Update client details on the Medigold client database, as instructed by the Account Manager.
- Liaise with the Account Manager regarding client and employee queries.
- Make efficient use of the EMMA business management system.
- General Administration within the Customer Service department.
- Answering and triaging inbound telephone calls within agreed timescales. All voicemails to be responded to within 2 hours.
- Perform general office duties such as typing, operating office machines, and sorting mail.
- Perform reception duties periodically as required and as per the agreed rota.
To apply for the role either apply via the function on this posting or email your CV

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14/11/2019 09:09:23
GBP 17000.00 17000.00