IT Helpdesk Analyst

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IT Helpdesk Support Analyst- Pudsey (£9 per hour)
Blue Arrow are currently recruiting experienced IT Service Desk Telephony Analysts to work for our client who is a leading bank in the UK. The IT Service Desk Telephony Support Analysts will be based in Pudsey. This is a temporary position for minimum duration of 12 months and it is due to start on 28 October 2019 for the successful candidates subject to passing vetting. The right candidate will have keen interest in IT or have 1st Line IT Support or related experience or training. You will need to have a clean criminal record, clear credit check and be able to provide references for the last 5 years. You will work 5 days a week, Monday to Friday between 07:00a.m -7:00pm for 35 hours a week. There may be an occasional Saturday required once in 6 weeks. The rate of pay will be £9 per hour and you will enjoy additional benefits such as pay progression, payment for unsociable hours, competitive Overtime rates, Flex pay and bonuses for excellent performance. Training will be given for 9-10 weeks and therefore no holidays can be taken during this period. Shortlisted candidates should be available to attend interviews as soon as possible. If you possess the skills and the relevant experience then we would like to hear from you!
Main objective of the role
To carry out straight forward and standalone clerical/ support duties in accordance with predetermined procedures and service standards under detailed instruction and supervision for offering IT support.
Key skills and experience of the IT Helpdesk Support Analyst in Pudsey
* IT Background/experience and skills and keen to learn
* Experience in dealing with 1st Line Support queries
* Telephony experience
* Excellent customer service
* Problem solving
* High attention to detail
Key duties and Accountabilities
* Providing 1st line support to business users across the network using a variety of channels including telephony, online and chats
* Providing 1st line support to business users across the network
* Reducing the number of incidents progressing to 2nd line support
* Remotely accessing users computers
* Resetting passwords
* Analysing situations and evaluating problems to come up with the best solution for the business and customer
* Managing the expectations of customers whilst having an empathetic understanding of their issue
* Providing training support to users at all levels within the business
* Providing a friendly yet professional level of customer service
* Answering calls within a timely manner
* Handling complaints sensitively and understandingly
* Working unsupervised to ensure that the businesses service levels agreements are met
What's In It For You?
* Excellent training
* Great rates of pay
* Potential for extension or a permanent position
Mandatory checks for the IT Helpdesk Support Analyst in Pudsey
* Credit check
* Fraud checks
* Criminal record check
* Sanctions check
* CIFAS check
* Referencing up to 5 years
If you meet the above requirements please apply on this website with your updated CV and a member of our recruitment team will be in touch.

Blue Arrow
09/11/2019 11:36:42
GBP 9.00 9.00