Call Centre Agent

Job Ref: JO-1910-5914
Sector: Call Centre
Job Type: Temporary
Date Added: 08 October 2019
  • Reigate, Surrey Reigate Surrey South East RH2 9PQ
  • £9 per Annum
    ANNUM
  • Blue Arrow
  • 0208 688 8777
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The Role
Working in a busy call centre, within a friendly and professional team. You will mainly be taking inbound calls relating to a variety of occupational pension schemes. You may be required to answer queries via email and be asked to provide support to the administration and customer service team.
Performance Objectives:
Excellence
* Forward on escalated calls in the correct manner
* Maintain and develop knowledge of pension schemes
People
* Provide support to the administration team
* Support team members during busy periods
* Work as part of an effective team
Clients
* Answer the phones and respond to members queries to set service standards
* Provide an efficient, professional service to meet all client/members' needs and to promote the Willis Towers Watson brand
* Communicate with members via email
* Make outbound calls when required
Financial
* Hit individual (KPI of 50 calls per day) and team targets
* Ensure timely completion of timesheets
If you feel you have the experience and drive for this role please contact us and submit your CV immediately.

Blue Arrow
08/11/2019 09:55:06
GBP 9.00 9.00