Customer Service Representative x5

Job Ref: JO-1910-5899
Sector: Call Centre
Job Type: Temporary
Date Added: 23 October 2019
  • Burton-On-Trent, Staffordshire Burton-On-Trent Staffordshire Midlands DE14 2DA
  • £8.21 per Hour
    HOUR
  • Blue Arrow
  • 01283 537 660
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We are looking for a group of Customer service representatives to start on Monday the 28th of October for our client based in Burton.
Hours of work:
8 - 16:30
9:30 - 17:30
11 - 20.00
On a weekly rota basis
Job Role:

  • Contribute to team effort by accomplishing related results as needed
  • Manage large amounts of incoming calls
  • Identify and assess customers' needs to achieve satisfaction
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/team sales targets and call handling quotas
  • Keep records of customer interactions, process customer accounts and file documents
  • Go the extra mile to engage customers
  • Resolve customer complaints via phone, email, mail or social media
  • Use telephones to reach out to customers and verify account information
  • Take payment information and other pertinent information such as addresses and phone numbers
  • Place or cancel orders
  • Sell products and services
  • Utilize computer technology to handle high call volumes
  • Work with customer service manager to ensure proper customer service is being delivered
  • Compile reports on overall customer satisfaction
  • Read from scripts

The ideal candidate will:

  • Have strong phone contact handling skills and active listening
  • Be familiar with CRM systems and practices
  • Have customer orientation and ability to adapt/respond to different types of characters
  • Have excellent communication and presentation skills
  • Have the ability to multi-task, prioritise and manage time effectively

Benifits:

  • Free onsite parking (limited spaces available)
  • Onsite canteen and drink making facilities.
  • New modern offices
  • Permanent contract after 12 weeks for successful candidates.

If you are interested in this role then please click to apply or call the office on 01283 537660

Blue Arrow
23/11/2019 15:32:41
GBP 8.21 8.21