Customer Service Representative x5

Job Ref: JO-1910-5899
Sector: Call Centre
Job Type: Temporary
Date Added: 07 October 2019
  • Burton-On-Trent, Staffordshire Burton-On-Trent Staffordshire Midlands DE14 1SZ
  • £8.21 per Hour
    HOUR
  • Blue Arrow
  • 01283 537 660
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We are looking for a group of Customer service representatives to start on Monday the 14th of October for our client based in Burton.
Hours of work:
8.00 - 16:30
9:30 - 17:30
11.00 - 20.00
On a weekly rota basis

Job Role:

  • Open and maintain customer accounts by recording account information
  • Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
  • Contribute to team effort by accomplishing related results as needed
  • Manage large amounts of incoming calls
  • Generate sales leads
  • Identify and assess customers' needs to achieve satisfaction
  • Build sustainable relationships of trust through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/team sales targets and call handling quotas
  • Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Go the extra mile to engage customers
  • Resolve customer complaints via phone, email, mail or social media
  • Use telephones to reach out to customers and verify account information
  • Greet customers warmly and ascertain problem or reason for calling
  • Take payment information and other pertinent information such as addresses and phone numbers
  • Place or cancel orders
  • Sell products and services
  • Utilize computer technology to handle high call volumes
  • Work with customer service manager to ensure proper customer service is being delivered
  • Compile reports on overall customer satisfaction
  • Read from scripts

The ideal candidate will:

  • Have strong phone contact handling skills and active listening
  • Be familiar with CRM systems and practices
  • Have customer orientation and ability to adapt/respond to different types of characters
  • Have excellent communication and presentation skills
  • Have the ability to multi-task, prioritise and manage time effectively

If you are interested in this role then please click to apply.

Blue Arrow
07/11/2019 15:27:06
GBP 8.21 8.21