Team Leader - Contact centre & Admin

Job Ref: JO-1910-5714
Sector: Admin & Secretarial
Job Type: Permanent
Date Added: 02 October 2019
  • Edinburgh Edinburgh Edinburgh Scotland Eh3 7AL
  • £25,000 - £31,000 per Annum
  • Blue Arrow
Blue Arrow

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Blue Arrows client has a great opportunity for a team Leader to lead and develop a team providing HR Admin services to an outsourced client.
Key Accountabilities:-
- Responsible for providing a high quality HR service and developing an effective working relationship with the client.
- Assign work to team members, monitor and supervise the day-to-day delivery and quality standards of work.
- Review performance against the framework agreement.
- Ensure scheduled communication with client to facilitate feedback and manage expectations.
- Ensure all processes are up to date and in line with compliance required
This role would suit someone who has a proven track record in managing a client account and supporting a team to provide the highest standards of customer service.
Experience of using Workday is desirable.
This role is Monday to Friday 37.5 hours per week. The successful candidate may be required to work until 7pm on a rota basis.

Blue Arrow
02/11/2019 09:42:27
GBP 25000 25000