Administration Service Officer

Job Ref: JO-1909-5652
Sector: Call Centre
Job Type: Temporary
Date Added: 27 September 2019
  • Gillingham, Kent Gillingham Kent South East ME8 0NG
  • £8.21 per Annum
  • Blue Arrow
  • 01622 662144
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We current have a position for a band 2 temporary Administration Service Officer in the Gillingham area.
You will be responsible for providing a high level of customer service and administrative support to patients and clinical services from within the Care Co-ordination Centre (CCC). You will be required to liaise with patients, service representatives, healthcare professionals and other colleagues on a frequent basis dealing with a wide range of booking and general enquiries, including complaints, via the telephone and a variety of standard administrative tasks.
Are you able to
* Deal effectively with internal and external enquiries demonstrating excellent communication and customer care.
* Provide and receive routine information either verbally or written, requiring tact or persuasive skills in order to overcome barriers to understanding.
* Deal with routine, sensitive or confidential enquiries from patients, staff and the public.
* Make judgements involving facts / situations sometimes requiring analysis of information.
* Prioritise workload and make appropriate level decisions such as when to escalate and ensure this is done in a timely manner, e.g. telephone messages from staff / patients
* Accommodate patients with appropriate appointments and advise
Call centre experience desired.
NHS card desired.
Monday to Friday 8am to 4pm
£8.21 per hour.
To apply send your CV along with a covering letter or for more information contact Claire on 01622 662144

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28/10/2019 12:45:29
GBP 8.21 8.21