Inbound Call Handler

Job Ref: JO-1909-5397
Sector: Call Centre
Job Type: Temporary
Date Added: 18 September 2019
  • Bury, Greater Manchester Bury Greater Manchester North West BL9 9QL
  • £8.83 per Annum
    ANNUM
  • Blue Arrow
  • 0161 228 7542
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An opportunity has arisen for an Inbound Call Handler to join the UK's largest Mobile Virtual Network Operator in their Customer Service Contact Centre.
Based in Bury, you will be working 37.5 hrs per week (including weekends between 8am and 9.15pm) you will be offered £8.83 per hour, paid training, weekly pay and the chance to progress within this large Company
This is a temporary position for approx 3 months with the possibility of extension
Responsibilities:
Dealing with customer enquiries, manage and resolve customer complaints from purchases that have been made
Processing orders and researching information via the in-house computer system
Provide customers with product and service information
Tracking deliveries, processing orders and handle billing enquires
Identify and escalate any priority issues and route calls to the appropriate resource
Document all call information and complete the call logs timely and accurately
Ensure a high level of customer care and attention to detail at all times
Requirements
Excellent communicator
Well organised with good time management
Ability to multi task in a fast-paced environment
Enthusiastic, self-motivated and proactive
Knowledge of Microsoft Office (Word/Excel/Outlook)
Must have excellent English, Math and keyboard skills
Friendly and polite with experience in dealing with internal and external customers
Customer focused
In Return
£8.83 per hour, full paid training to equip you with the confidence, skills and knowledge to enable you to take full ownership of all customer enquiries
Weekly Pay
Immediate access to online retail discounts
Comprehensive Training
Subsidised canteen
Breakout areas with pool tables, games, consoles and TVs
Free parking
To apply please email your CV or call Natasha Lewis for further details on 0161 228 7542

Blue Arrow
19/10/2019 16:51:45
GBP 8.83 8.83