Customer Service Advisor

Job Ref: JO-1909-5082
Sector: Call Centre
Job Type: Permanent
Date Added: 06 September 2019
  • High Wycombe, Buckinghamshire High Wycombe Buckinghamshire South East HP11 1JU
  • £18,000 per Annum
  • Blue Arrow
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A leading technology financial services company are seeking experienced Customer Service Advisors to be the first point of call for customers.
After experiencing considerable growth over the last 5 years, with over 100 employees spread across offices in High Wycombe & London, we are looking for Customer Service Operatives who have a passion in providing great service.
Key information:
*Salary: £18,000 per annum plus a monthly bonus of up to £300.
*Hours: Monday - Friday on shifts between 8am - 7.00pm, 1 in 4 Saturdays (09.00 to 17.00) and 1 in 6 Sundays (10.00 to 16.00)
*Location: High Wycombe (HP11). Free parking is available onsite for anyone that lives over 3 miles away, alternatively there is local free parking a short walk away.
*Fast Track Career Pathway taking you to Senior then Principal level within 18 months, moving your salary to £21,000, then £24,000 respectively.
*Company pension scheme
*28 Days holiday (increasing with service)
*Health Shield Health Insurance plan
*Great work environment
*Excellent long service awards
o 1 Years' Service - £50 bonus and 1 additional day holiday
o 2 Years' Service - £100 bonus and 1 additional day holiday
o 3 Years' Service - Weekend away (up to £500)
o 4 Years' Service - Week away (up to £1000)
Key responsibilities include:
*Respond to all levels of customer communications in a timely manner
*Provide first class call handling
*Deal with customer queries and issues
*Deliver resolutions and show empathy
Skills/Experience required:
*Previous customer service experience (face to face or on the phone)
*Experience in call centre environment (desirable but not essential)
*Able to capture information with accuracy.
*Strong communication skills both written and verbal.
*Gain understanding through effective questioning.
*Adhere to data protection laws.
*Strong IT skills.
Click apply today or contact Mandeep or Afsheen in our Harrow Perm Team on 02084276199 for further details

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07/10/2019 15:41:51
GBP 18000.00 18000.00