Hyde Housing - Call Center 12 months

Job Ref: JO-1908-4338
Sector: Admin & Secretarial
Job Type: Permanent
Date Added: 20 September 2019
  • Chichester, West Sussex Chichester West Sussex South East PO19 8SG
  • £21,000 - £22,000 per Annum
  • Blue Arrow
  • 02380 330 012
Blue Arrow https://www.bluearrow.co.uk https://www.bluearrow.co.uk/-/media/bluearrow/logos/blue-arrow-logo-227x60.png

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Customer Service Officer
6 Month Contract
Fixed Term Contract for 6 Months
£20,185 Pro Rata
35 hours per week
Blue Arrow is currently looking to recruit an experience Customer Service Officer, for a 6 month contract, based out of their Chichester Office. The client is a leading provider of affordable homes.
Customer Queries may relate to various Resident Services across the business, for example: Property Maintenance reports, Tenancy Queries or ASB reporting.
Main Duties of a Customer Service Officer
* Provide proactive and flexible front-line, telephone Customer Service support to Chichester Residents.
* Ensure performance targets are met and a comprehensive service is delivered that meets the needs of internal and external customers.
* Demonstrate competent use of MS Office packages including excel, word and power point, along with in-house customer relationship management (CRM) and Northgate systems in order to maintain and manage relevant customer information to a consistently high standard.
* Responding to and resolving customer queries and issues; ensuring efficiency and continuous improvement to the standard of service delivered to all residents.
Must have
* Must have 6 months call centre experience or job whith high volume calls
* Works well under pressure
* Good telephone manners
* Experience in dealing with high numbers of incoming and outgoing calls

Blue Arrow
21/10/2019 14:15:42
GBP 21000.00 21000.00