Call Center 12 months contract

Job Ref: JO-1908-4338
Sector: Call Centre
Job Type: Contract
Date Added: 07 August 2019
  • Chichester, West Sussex Chichester West Sussex South East PO19 8SG
  • £20,000 - £25,000 per Annum
    ANNUM
  • Blue Arrow
  • 02380 330 012
Blue Arrow https://www.bluearrow.co.uk https://www.bluearrow.co.uk/-/media/bluearrow/logos/bluearrowlogo-compressed.png

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Customer Service Officer
12 Month Contract
Chichester
£20,185 Pro Rata
35 hours per week
Blue Arrow is currently looking to recruit an experience Customer Service Officer, for a 6 month contract, based out of their Chichester Office. The client is a leading provider of affordable homes.
Customer Queries may relate to various Resident Services across the business, for example: Property Maintenance reports, Tenancy Queries or ASB reporting.

Main Duties of a Customer Service Officer

* Provide proactive and flexible front-line, telephone Customer Service support to Chichester Residents.
* Ensure performance targets are met and a comprehensive service is delivered that meets the needs of internal and external customers.
* Demonstrate competent use of MS Office packages including excel, word and power point, along with in-house customer relationship management (CRM) and Northgate systems in order to maintain and manage relevant customer information to a consistently high standard.
* Responding to and resolving customer queries and issues; ensuring efficiency and continuous improvement to the standard of service delivered to all residents.

Must have
* 6 months call centre experience is essential
* Works well under pressure
* Good telephone manners
* Experience in dealing with high numbers of incoming and outgoing calls
Please APPLY NOW

Blue Arrow
07/09/2019 10:59:21
GBP 20000.00 20000.00