Helpdesk Team Leader

Job Ref: JO-1908-4244
Sector: Admin & Secretarial
Job Type: Temporary
Date Added: 01 August 2019
  • Birmingham, West Midlands Mindelsohn Way , Edgbaston Birmingham West Midlands Midlands B152WB
  • £10.20 per Hour
  • Blue Arrow
  • 0121 632 4555
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  • Ensuring the Workflow Operators manage their Work Orders
  • Monitoring the Work Orders to ensure compliance with a response and rectification times
  • Input & prioritise service requests from users
  • Planning & Dispatching of Reactive Work Orders within Maximo via radio &
  • Planning & Dispatching of PPM's within Maximo via radio &
  • Closing down of Reactive Work Orders within Maximo 5
  • Preparation and issue of Planned Maintenance Work Orders within Maximo
  • Closing down of Planned Maintenance Work Orders within Maximo
  • Assist in the maintenance of Workflow records & filing system
  • Purchase Requisition and Ordering processing for materials and Subcontractors
  • Control & monitor the flow of all job requests
  • Assist in the delivery of training to the Workflow Team
  • Provide administrative support in keeping records (sickness/holiday absences, works, inspections, audits, ) producing reports and general office administration.
  • To act as the first point of contact for internal and external parties providing information on departmental procedures where
  • To provide cover for colleagues during sickness, annual leave
  • To attend and participate in training courses as required and to undertake any training in the future as may be required to ensure the duties of the post are effectively carried
  • Familiarisation of the Operation and Site
  • To undertake special project work as and when
  • To undertake in the 1:1 appraisal process with Workflow
  • To participate in the Engie 1:1 appraisal process.


  • Previous Experience in a Team Leader Role
  • Managing a team
  • Excellent communication skills Skilled in Helpdesk call processing
  • An effective communicator both written & oral
  • To plan, prioritise and allocate work
  • Self-disciplined and able to work on own initiative Flexible and adaptable approach to work
  • Preferably Maximo trained, however, job-specific training can be provided Preferably experience of using SAP & Coupa finance and purchasing systems

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Blue Arrow
01/09/2019 15:01:50
GBP 10.20 10.20