Senior Customer Service Advisor

Job Ref: JO-1907-4224
Sector: Call Centre
Job Type: Permanent
Date Added: 31 July 2019
  • Leeds, West Yorkshire Leeds West Yorkshire Midlands LS98 3HX
  • £18,000 - £21,500 per Annum
  • Blue Arrow
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Do you have Customer Service experience in the Banking or Financial Services Sector or are you a Graduate looking to start a career in the sector?

Are you looking to work for a market leading company who are in the Forbes Top 100 "The World's Most Innovative Companies"?

Following continued growth through new client wins and acquisitions my client (who are the number one Business Process Outsourcing provider in the UK) are looking for a number of people to work on an exciting project on behalf of a High Street Bank in Leeds on a permanent basis.

Working in a grown up, relaxed, but professional environment, you will have the opportunity to manage your own work load and plan your day accordingly. The role will involve investigating and analysing data in order to reach a conclusion on customers Insurance Claims. You will work on approximately 3 cases per day, making 3-4 calls per case in order gather further information.

You will be given award winning training and support in order for you to be successful and progress into more senior roles. Some Case Handlers we have previously placed are now working as Senior Case Handlers, Quality Checkers, and Team Managers. These positions come with a much greater salary along with the additional responsibility.
On top of an excellent basic salary of £18,000 to £21,500 you will receive some excellent benefits (Subject to Terms & Conditions) including:
* 23 days holiday (pro rata) plus Bank Holidays (rising to 27 days)
* Subsidised Canteen & Starbucks
* Up to 30% discount with O2.
* Up to 50% discount with RAC
* Company Pension Scheme

This is a Permanent role, working 37.5 hours per week, Monday to Friday (No Weekends!!!), and working 07.00 to 15.00

In order to be successful you'll need to have experience working within the Banking or Financial Services Sector OR a 2:2 academic degree (we can take predicted grades if you are graduating this year). You'll also need meticulous attention to detail and excellent communication skills (both written and verbal).

Please contact our Harrow Perm Team on 020 8247 6199 for further details or apply though this site and one of our Consultants will be in touch.

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31/08/2019 15:12:41
GBP 18000.00 18000.00