Contact Centre Consultant Within Banking

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Requirement:

  • Carry out a range of customer service and administration duties ensuring prompt and accurate completion of all relevant administration within agreed service standards.
  • Proactively contribute to the completion of the teams' workload.
  • Respond efficiently to a range of external and internal customer enquiries ensuring that the information provided is accurate and clearly understood, escalating issues where appropriate.
  • Look for opportunities to enhance own skills and knowledge within direct team and the department.
  • Contribute to continuous improvement by identifying areas of improvement to processes and service.
  • Ensure processes are completed to the highest standard, challenging and escalating when process/policies cause any unintended consequences to either the customer and/or the bank
  • Access and navigate the relevant LBG systems to review and propose customer options.
  • Focus on excellent customer service whilst delivering against defined business objectives.
  • Ensure all details entered onto the system are accurate and meet the required quality standards.
  • Ensure all legislative regulatory requirements are adhered to through compliance, training, competency scheme & business standards.
  • Positive attitude to change, and develop own skills to meet the changing customer, business and financial environmental needs.
  • Required to manage and understand a range of transactional activities and focus on the customer experience.
  • Maintain a good understanding of end to end customer journey.

Benefits:

  • Full 4-6 weeks of paid training
  • Competitive pay rate/Pay progression
  • Instant access to Blue Arrows online training portal
  • Instant access to online retail discounts and reward schemes
  • Weekly pay
  • Progress within banking
  • Dedicated consultant

Hours and pay:

  • £9 per hour + Bonus
  • Monday to Friday
  • Rotational shifts between 09:00am - 17:00pm

* INTERVIEWING NOW! *
APPLY TODAY to find out more about the roles available and to be interviewed this week!

Blue Arrow
25/08/2019 15:21:33
GBP 9.00 9.00