Contact Centre Advisor Within Banking

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The Role:

To provide a range of high-quality customer services ensuring these meet the needs of customers and taking advantage of all lead generation and cross-selling opportunities.

Core Responsibilities:

  • Carry out a variety of customer services within a given specialism, bot accurately and to the customer's satisfaction
  • Provide technical advice and guidance on own area of expertise to both external customers and colleagues at all levels within OBG
  • Handle the more demanding/unusual queries/work
  • Provide support, guidance and encouragement to other team members, assisting in their training where appropriate
  • Oversee the work of junior team members in order that agreed on service standards and workflow deadlines are met
  • Establish effective transactional relationships to facilitate lead generation to ensure that customer requirement can be matched to the Bank's services, and products and cross-selling opportunities are maximised
  • Contribute to the appraisal process of junio9r colleagues, providing factual evidence for feedback where appropriate

The Person:

  • Excellent customer service background
  • Computer literate
  • Able to prioritise workload and work efficiently
  • Must have high attention to detail
  • Use initiative to resolve complex queries and problems
  • Excellent verbal and written skills
  • Able to work independently as well as a team
  • Keen for a career in banking
  • Stable employment history

Hours and pay:

  • £10.12 per hour
  • Monday to Friday
  • Shift rota between 08.30AM - 17:30PM

What's in it for me?

  • Fantastic Pay Rates
  • Dedicated consultant
  • Plenty of financial incentives
  • Bonus scheme
  • Pay progression
  • Training provided
  • Progress within Banking
  • Weekly Pay
  • Blue Arrow Reward Scheme


Blue Arrow
18/08/2019 08:42:44
GBP 10.12 10.12