Processor Within Banking

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  • Process all standard transactions in a compliant manner to meet key performance indicators and support Service Level Standards, seeking guidance when unsure
  • Focus on process efficiency & customer service whilst delivering against defined productivity goals
  • Ensure that all work is completed accurately and adhere to all specific Bank processes, procedures, standards and relevant external regulations
  • Ensure all details entered onto the system are up to date and precise to allow accurate reporting to the FCA
  • Liaise with internal and external customers to deal with general telephone queries for routine transactions
  • Investigate and solve complex enquiries and concerns, communicating professionally and concisely with internal and external customers
  • Ability to handle cases end to end, using knowledge, responsibility, decision making and accountability to deliver an efficient service to customers
  • Be flexible and committed to undertake various tasks at a similar level
  • Focus on customer service whilst delivering against defined productivity goals
  • Identify, suggest and implement improvements to new and existing processes
  • Remain compliant ensuring you act in accordance with policy and procedures and regulatory requirements
  • Review your performance against objectives and take personal responsibility for your development
  • Demonstrating the LBG values and behaviours and our Codes of Responsibility in all your day to day activity


  • Works collaboratively to deliver the best outcomes for Lloyds Banking Group. Shows commitment to shared goals and balances individual priorities with the needs of the team.
  • Communicates ideas and information, ensuring that the message is understood. Uses a range of media and tailors approach and personal style to match the needs of the situation and audience.
  • Delivers a quality service or product that delivers the right customer outcomes (even if this does not generate business for LBG) and exceeds customer satisfaction or expectations.
  • Responds positively to the changing needs of the business. Maintains focus and overcomes resistance. Adapts effectively to changes in new work structures, processes, requirements or environment.
  • Plans ahead and organises work in a systematic and organised way to ensure that personal, team and functional objectives are achieved. Actions and plans are aligned with the purpose, strategy and values of Lloyds Banking Group.
  • Ensures that risks are identified, managed and escalated where appropriate. Compliance with all relevant risk measures, internal policies and processes.


Blue Arrow
10/08/2019 15:55:07
GBP 10.12 10.12