Do you have a passion for delivering outstanding Customer Service? Do you have previous experience in a face to face Customer Service role? You could...
Would you like to work for an award winning multinational organisation with outstanding training and career development? A company who are continuing to grow.
Do you have a passion for delivering excellent customer service?
If so, we are looking for a large number of Customer Service Represenatives, based in Chiswick (W4), to be the first point of call for customers with queries and looking for support.
*Salary: £23,200 per annum (rising to £28,000 within 3 years)
*Hours: 37.5 hours per week - night shifts - either 8:00pm to 9:00am, 3 days a week OR 10:30pm to 7:00am, 5 days a week
*Location: Chiswick (W4). Free onsite parking for night shifts or local off street parking. Closest public transport - Acton Town (Piccadilly & District Lines)
*Fast Track Career Pathway taking you moving your salary from £23,200, then £28,000. Initial salary review after 9 months, then every 6 months.
*Paid Over Time Available 1.5 x normal rate
*Annual leave with an option to purchase additional leave
*BUPA private health care including BUPA dental plan
*One paid volunteering day
*Various discount vouchers
Key responsibilities include:
*Answering high volume of calls from the US military personnel
*Assisting callers with their healthcare enquiries
*Confirming medical procedures eligibility in line with policy
*Co-ordinating authorisations for treatments
*Booking and amending appointments
*Assisting with enrolment and claims
*An empathetic approach
*Previous customer service experience
*A passion to adhere to policy and procedure
*An understanding of a process driven business and a demanding environment
*Ability to work well under pressure in a fast environment
*Flexibility in multitasking on a daily basis
Click apply today or contact Rinku in our Harrow Perm Team on 02084276199 for further details