Customer Service Coordinator - Chiswick

Job Ref: JO-1907-3759
Sector: Call Centre
Job Type: Permanent
Date Added: 01 August 2019
  • Chiswick, London Chiswick London London W4 5YE
  • £22,000 per Annum
  • Blue Arrow
  • 02084276199
Blue Arrow

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Would you like to work for an award winning multinational organisation with outstanding training and career development? A company who are continuing to grow.
Do you have a passion for delivering excellent customer service?
If so, we are looking for a large number of Customer Service Co-ordinators, based in Chiswick (W4), to be the first point of call for customers with queries and looking for support.
Key information:
*Salary: £22,000 per annum (rising to £28,000 within 3 years)
*Hours: 37.5 hours per week with various shifts available (including a night shift with has a £1200 salary allowance). If successful, we will ask your shift preference.
*Location: Chiswick (W4). Free onsite parking for weekend/night shifts or local off street parking. Closest public transport - Acton Town (Piccadilly & District Lines)
*Fast Track Career Pathway taking you moving your salary from £22,000, then £28,000. Initial salary review after 9 months, then every 6 months.
*Paid Over Time Available 1.5 x normal rate
*Annual leave with an option to purchase additional leave
*Birthday leave
*Pension scheme
*Life insurance
*BUPA private health care including BUPA dental plan
*One paid volunteering day
*Subsidised cafeteria
*Various discount vouchers
Key responsibilities include:
*Answering high volume of calls from the US military personnel
*Assisting callers with their healthcare enquiries
*Confirming medical procedures eligibility in line with policy
*Co-ordinating authorisations for treatments
*Booking and amending appointments
*Assisting with enrolment and claims
Skills/Experience required:
*An empathetic approach
*Previous customer service experience
*A passion to adhere to policy and procedure
*An understanding of a process driven business and a demanding environment
*Ability to work well under pressure in a fast environment
*Flexibility in multitasking on a daily basis
Click apply today or contact Rinku in our Harrow Perm Team on 02084276199 for further details

Blue Arrow
01/09/2019 09:04:42
GBP 22000.00 22000.00